Sector Nord AG: Bugfix AgentTicketMove - RequiredLock should be needed for the TicketLockCheck#716
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LuBroering wants to merge 3 commits intoznuny:devfrom
Open
Sector Nord AG: Bugfix AgentTicketMove - RequiredLock should be needed for the TicketLockCheck#716LuBroering wants to merge 3 commits intoznuny:devfrom
LuBroering wants to merge 3 commits intoznuny:devfrom
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Proposed change
This fix ensures that AgentTicketMove can be used even if a ticket is locked by another user, provided that RequiredLock is set to 0. If RequiredLock is set to 1, the TicketLock and Owner will be updated.
Type of change
Breaking change
Previously, it could be assumed that only owners were able to move locked tickets. This fix changes that behavior.
Additional information
This changed behavior is consistent with the handling in other masks, such as AgentTicketActionCommon. When the mask is executed, both the owner and lock are updated if RequiredLock is set.
Checklist