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Sector Nord AG: Added Column TicketAccountedTime for Dashboard, TicketOverview/Small and Linkobject/Ticket #574

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Sector Nord AG: Added Column TicketAccountedTime for Dashboard, TicketOverview/Small and Linkobject/Ticket #574

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c5c561e
added Column AccountedTime
LuBroering Jun 24, 2024
3257340
Update Kernel/Output/HTML/LinkObject/Ticket.pm
LuBroering Aug 22, 2024
1f136fc
Merge branch 'dev' into AccountedTimeColumns
LuBroering Aug 22, 2024
5da80f5
Update Ticket.pm
LuBroering Aug 22, 2024
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15 changes: 15 additions & 0 deletions Kernel/Config/Files/XML/Ticket.xml
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Original file line number Diff line number Diff line change
Expand Up @@ -6111,6 +6111,7 @@
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="AccountedTime" SelectedID="1"></Item>
<Item Key="Age" SelectedID="2"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="Created" SelectedID="1"></Item>
Expand Down Expand Up @@ -6164,6 +6165,7 @@
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="AccountedTime" SelectedID="1"></Item>
<Item Key="Age" SelectedID="2"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="Created" SelectedID="1"></Item>
Expand Down Expand Up @@ -6217,6 +6219,7 @@
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="AccountedTime" SelectedID="1"></Item>
<Item Key="Age" SelectedID="2"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="Created" SelectedID="1"></Item>
Expand Down Expand Up @@ -6270,6 +6273,7 @@
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="AccountedTime" SelectedID="1"></Item>
<Item Key="Age" SelectedID="2"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="Created" SelectedID="1"></Item>
Expand Down Expand Up @@ -13148,6 +13152,7 @@ Thanks for your help!
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="AccountedTime" SelectedID="1"></Item>
<Item Key="Age" SelectedID="2"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="Created" SelectedID="1"></Item>
Expand Down Expand Up @@ -13186,6 +13191,7 @@ Thanks for your help!
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="AccountedTime" SelectedID="1"></Item>
<Item Key="Age" SelectedID="2"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="Created" SelectedID="1"></Item>
Expand Down Expand Up @@ -13224,6 +13230,7 @@ Thanks for your help!
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="AccountedTime" SelectedID="1"></Item>
<Item Key="Age" SelectedID="2"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="Created" SelectedID="1"></Item>
Expand Down Expand Up @@ -13262,6 +13269,7 @@ Thanks for your help!
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="AccountedTime" SelectedID="1"></Item>
<Item Key="Age" SelectedID="2"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="Created" SelectedID="1"></Item>
Expand Down Expand Up @@ -13300,6 +13308,7 @@ Thanks for your help!
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="AccountedTime" SelectedID="1"></Item>
<Item Key="Age" SelectedID="2"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="Created" SelectedID="1"></Item>
Expand Down Expand Up @@ -13338,6 +13347,7 @@ Thanks for your help!
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="AccountedTime" SelectedID="1"></Item>
<Item Key="Age" SelectedID="2"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="Created" SelectedID="1"></Item>
Expand Down Expand Up @@ -13376,6 +13386,7 @@ Thanks for your help!
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="AccountedTime" SelectedID="1"></Item>
<Item Key="Age" SelectedID="2"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="Created" SelectedID="1"></Item>
Expand Down Expand Up @@ -13414,6 +13425,7 @@ Thanks for your help!
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="AccountedTime" SelectedID="1"></Item>
<Item Key="Age" SelectedID="2"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="Created" SelectedID="1"></Item>
Expand Down Expand Up @@ -13452,6 +13464,7 @@ Thanks for your help!
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="AccountedTime" SelectedID="1"></Item>
<Item Key="Age" SelectedID="2"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="Created" SelectedID="1"></Item>
Expand Down Expand Up @@ -13531,6 +13544,7 @@ Thanks for your help!
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="AccountedTime" SelectedID="1"></Item>
<Item Key="Age" SelectedID="1"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="Created" SelectedID="2"></Item>
Expand Down Expand Up @@ -13558,6 +13572,7 @@ Thanks for your help!
</Item>
<Item Key="Priority">
<Hash>
<Item Key="AccountedTime">330</Item>
<Item Key="Age">110</Item>
<Item Key="Changed">120</Item>
<Item Key="Created">310</Item>
Expand Down
3 changes: 3 additions & 0 deletions Kernel/Output/HTML/Dashboard/TicketGeneric.pm
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Original file line number Diff line number Diff line change
Expand Up @@ -1968,6 +1968,9 @@ sub Run {
}
$DataValue = $CustomerCompanyData{CustomerCompanyName};
}
elsif ( $Column eq 'AccountedTime' ) {
$DataValue = $TicketObject->TicketAccountedTimeGet( TicketID => $Ticket{TicketID} );
}
else {
$DataValue = $Ticket{$Column};
}
Expand Down
5 changes: 5 additions & 0 deletions Kernel/Output/HTML/LinkObject/Ticket.pm
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Original file line number Diff line number Diff line change
Expand Up @@ -29,6 +29,7 @@ our @ObjectDependencies = (
'Kernel::System::Log',
'Kernel::System::Priority',
'Kernel::System::State',
'Kernel::System::Ticket',
'Kernel::System::Type',
'Kernel::System::User',
'Kernel::System::Web::Request',
Expand Down Expand Up @@ -221,6 +222,7 @@ sub TableCreateComplex {
my $UserObject = $Kernel::OM->Get('Kernel::System::User');
my $JSONObject = $Kernel::OM->Get('Kernel::System::JSON');
my $LanguageObject = $Kernel::OM->Get('Kernel::Language');
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');

# load user preferences
my %Preferences = $UserObject->GetPreferences(
Expand Down Expand Up @@ -507,6 +509,9 @@ sub TableCreateComplex {
elsif ( $Column eq 'State' || $Column eq 'Priority' || $Column eq 'Lock' ) {
$Hash{'Content'} = $LanguageObject->Translate( $Ticket->{$Column} );
}
elsif ( $Column eq 'AccountedTime' ) {
$Hash{'Content'} = $TicketObject->TicketAccountedTimeGet( TicketID => $TicketID ) || "-";
}
else {
$Hash{'Content'} = $Ticket->{$Column};
}
Expand Down
3 changes: 3 additions & 0 deletions Kernel/Output/HTML/TicketOverview/Small.pm
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Original file line number Diff line number Diff line change
Expand Up @@ -1623,6 +1623,9 @@ sub Run {
$BlockType = 'Time';
$DataValue = $Article{$TicketColumn} || $UserInfo{$TicketColumn};
}
elsif ( $TicketColumn eq 'AccountedTime' ) {
$DataValue = $TicketObject->TicketAccountedTimeGet( TicketID => $Article{TicketID} );
}
elsif ( $TicketColumn eq 'Responsible' ) {

my %ResponsibleInfo = $UserObject->GetUserData(
Expand Down