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Original file line number Diff line number Diff line change
Expand Up @@ -60,6 +60,7 @@ You want to:

<a name="whichmxplan"></a>

<!-- CP-STEPS-START:whichmxplan-note -->
> [!primary]
>
> **Identifying the email technology of your MX Plan solution.**
Expand All @@ -69,6 +70,7 @@ You want to:
> - From the `General information`{.action} tab, note the technology used under the **Webmail** heading in the `Subscription`{.action} box.
>
> ![MX plan](images/technology-email.png){.thumbnail .w-500}
<!-- CP-STEPS-END:whichmxplan-note -->

## Instructions <a name="instructions"></a>

Expand All @@ -81,6 +83,7 @@ OVHcloud offers 4 email solutions, and the concept of account deletion differs d

Select the tab corresponding to your email solution:

<!-- CP-STEPS-START:delete-or-reset -->
> [!tabs]
> **MX Plan Roundcube**
>>
Expand Down Expand Up @@ -125,6 +128,7 @@ Select the tab corresponding to your email solution:
>>
>> ![email](images/email-zimbra-reset.png){.thumbnail}
>>
<!-- CP-STEPS-END:delete-or-reset -->

## Go further

Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -162,6 +162,7 @@ Currently, only the **MX Plan** and **Redirect** plans have a redirection manage

##### MX Plan / redirect <a name="redirect-manager-mxplan"></a>

<!-- CP-STEPS-START:redirect-manager-mxplan -->
From your MX Plan service, select the domain concerned.

In our example, this is a **redirection with a local copy** (see [diagram 2](#diagram) at the beginning of this guide). If this is what you need, follow the steps below by clicking on the tab corresponding to the webmail technology used by your MX Plan:
Expand Down Expand Up @@ -218,6 +219,7 @@ In our example, this is a **redirection with a local copy** (see [diagram 2](#di
>
> When you choose the "**Keep a copy of the email with OVHcloud**" copy mode, a redirection from the email address to itself is created automatically in the redirections list, and it materializes this local copy.
>
<!-- CP-STEPS-END:redirect-manager-mxplan -->

#### Via webmail <a name="redirect-webmail"></a>

Expand Down Expand Up @@ -344,6 +346,7 @@ For more details on using Zimbra webmail, please read our guide on [Using Zimbra

##### MX Plan via the OVHcloud Control Panel <a name="redirect-delete-mxplan"></a>

<!-- CP-STEPS-START:redirect-delete-mxplan -->
From your MX Plan service, select the domain concerned.

Select the tab below for the email technology used by your MX Plan service:
Expand All @@ -368,6 +371,7 @@ Select the tab below for the email technology used by your MX Plan service:
>>
>> ![emails](images/mxplan-redirect-delete02.png){.thumbnail .w-640}
>>
<!-- CP-STEPS-END:redirect-delete-mxplan -->

##### Outlook Web App (OWA) <a name="redirect-delete-owa"></a>

Expand Down Expand Up @@ -425,6 +429,7 @@ Creating an alias for your email address allows you to provide a "mask" address

#### Exchange / Email Pro / MX Plan <a name="alias-exchange-emp-mxplan"></a>

<!-- CP-STEPS-START:alias-exchange-emp-mxplan -->
From your email service (Exchange, Email Pro or MX Plan), click the `Email accounts`{.action} tab.

To add an alias to your email account, follow the steps described by clicking on each tab below:
Expand All @@ -447,13 +452,15 @@ To add an alias to your email account, follow the steps described by clicking on
>> Click `Add an alias`{.action}, then enter the address you have chosen for your alias and confirm your choice.
>>
>> ![emails](images/email-alias03.png){.thumbnail .w-640}
<!-- CP-STEPS-END:alias-exchange-emp-mxplan -->

#### MX Plan Roundcube <a name="alias-mxplan-roundcube"></a>

To create an alias on an MX Plan Roundcube email account, you must do it the same way as a redirection. Simply determine an email address that does not exist on your domain name and point to an existing address. Follow the [MX Plan / MX redirect](#redirect-manager-mxplan) chapter in the "Create a redirection" section of this guide.

#### Zimbra <a name="alias-mxplan-roundcube"></a>

<!-- CP-STEPS-START:alias-zimbra -->
From your Zimbra service, click the `Email accounts`{.action} tab.

> [!tabs]
Expand Down Expand Up @@ -482,21 +489,25 @@ From your Zimbra service, click the `Email accounts`{.action} tab.
>>
>> ![zimbra](images/zimbra_alias04.png){.thumbnail .w-640}
>>
<!-- CP-STEPS-END:alias-zimbra -->

### Delete an alias <a name="alias-delete"></a>

#### Exchange / Email Pro / MX Plan <a name="alias-delete-exchange-emp-mxplan"></a>

<!-- CP-STEPS-START:alias-delete-exchange-emp-mxplan -->
From your email service (Exchange, Email Pro or MX Plan), click the `Email accounts`{.action} tab.

In the `Email accounts`{.action} tab, click the `...`{.action} button to the right of the email address concerned. Then click `Configure aliases`{.action} (or `Manage aliases`{.action}).

Click the `...`{.action} button to the right of the alias concerned, in the alias management menu. Finally, click `Delete alias`{.action}.

![emails](images/email-alias04.png){.thumbnail .w-640}
<!-- CP-STEPS-END:alias-delete-exchange-emp-mxplan -->

#### MX Plan Roundcube <a name="alias-delete-mxplan-roundcube"></a>

<!-- CP-STEPS-START:alias-delete-mxplan-roundcube -->
To delete an alias on an MX Plan Roundcube email account, you must do it the same way as a redirection. You will need to manage the redirections for your MX Plan service.

From the `Emails`{.action} tab, click `Manage redirections`{.action} on the right-hand side of the window.
Expand All @@ -509,9 +520,11 @@ Click the `...`{.action} button to the right of the redirection concerned, then
>

![emails](images/email-del-legacy-redirect01.png){.thumbnail .w-640}
<!-- CP-STEPS-END:alias-delete-mxplan-roundcube -->

#### Zimbra <a name="alias-delete-zimbra"></a>

<!-- CP-STEPS-START:alias-delete-zimbra -->
From your Zimbra service, click the `Email accounts`{.action} tab.

> [!tabs]
Expand All @@ -534,6 +547,7 @@ From your Zimbra service, click the `Email accounts`{.action} tab.
>>
>> ![zimbra](images/zimbra_alias03.png){.thumbnail .w-640}
>>
<!-- CP-STEPS-END:alias-delete-zimbra -->

## Go further

Expand Down
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Expand Up @@ -52,6 +52,7 @@ The security policy management of your email service has four aspects:

To access the security policy of your email service, follow the instructions below.

<!-- CP-STEPS-START:access-security-policy -->
|MX Plan and Email Pro|Exchange|
|---|---|
|Click on the `More` tab, then on `Manage security policy`{.action}.|Click on `Security`{.action}.|
Expand All @@ -60,6 +61,7 @@ To access the security policy of your email service, follow the instructions bel
> [!primary]
>
> If you do not see the `More`{.action} tab appear in the control panel of your `MX Plan`{.action} service, this means that you are on a legacy MX Plan offer. There is no security policy management on the legacy MX Plan solution.
<!-- CP-STEPS-END:access-security-policy -->

Continue to the aspect(s) you want to modify.

Expand All @@ -78,7 +80,9 @@ To do this, complete the information below:
- **Lockout counter reset time**: This field will only appear if a lockout threshold has been set. Specify the time in minutes it takes for the failed connection attempt counter to reset.
- **Account lockout duration**: This field will only appear if a lockout threshold has been set. Specify the time period in minutes during which the Exchange account will remain locked if the lockout threshold has been reached.

<!-- CP-STEPS-START:enhance-connection-security -->
Once this information has been entered, you can save these changes for Email and Email Pro solutions by clicking on `Next`{.action}, then `Confirm`{.action}. For the Exchange solution, click `Save changes`{.action}.
<!-- CP-STEPS-END:enhance-connection-security -->

### Add complexity to the security of passwords <a name="password-complexity"></a>

Expand All @@ -92,7 +96,9 @@ To do this, complete the information below:
- **Keep password history**: This field will only appear if a maximum lifetime has been set. Specify whether previous passwords can be reused again, and if so, for how long.
- **Minimum password length**: Allows to set a minimum size for password length when a user wants to change it.

<!-- CP-STEPS-START:password-complexity -->
Once this information has been entered, you can save these changes for Email and Email Pro solutions by clicking on `Next`{.action}, then `Confirm`{.action}. For the Exchange solution, click `Save changes`{.action}.
<!-- CP-STEPS-END:password-complexity -->

### Strengthen the verification of incoming messages <a name="incoming-messages-verification"></a> (Exchange only)

Expand All @@ -103,7 +109,9 @@ To do this, tick the appropriate boxes:
- **Activate DKIM signature verification**: Define whether our servers should check the DKIM signature of the messages you receive on your Exchange accounts. This action guarantees the authenticity of the sending domain and the integrity of the message, making it possible to identify non-legitimate mailings, which will then be marked as spam.
- **Activate SPF protection verification**: Define whether our servers must verify that the source of the messages you receive is present in the SPF record of the sender domain. This verification can identify illegitimate mailings, which will then be marked as spam.

<!-- CP-STEPS-START:incoming-messages-verification -->
Once you have made your choice, confirm these changes by clicking `Save changes`{.action}.
<!-- CP-STEPS-END:incoming-messages-verification -->

### Define the display of unwanted messages <a name="unwanted-messages-management"></a> (Exchange only)

Expand All @@ -114,7 +122,9 @@ To do this, tick the appropriate boxes:
- **Identify SPAM email**: Specify whether our servers should add a tag to identify received messages that are considered "unwanted" as spam.
- **Move SPAM to junk**: Specify whether our servers should automatically move any "unwanted" messages to the "Junk Email" folder.

<!-- CP-STEPS-START:unwanted-messages-management -->
Once you have made your choice, confirm these changes by clicking `Save changes`{.action}.
<!-- CP-STEPS-END:unwanted-messages-management -->

## Go further

Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -31,6 +31,7 @@ You have just purchased an Email Pro solution, which gives you affordable profes

### Step 1: Add your domain name

<!-- CP-STEPS-START:step-1-add-domain -->
> [!primary]
>
> The name of an Email Pro service in the OVHcloud Control Panel begins with *emailpro-*, contains part of your NIC handle, and ends with a number (1 for the first Email Pro service installed, 2 for the second, etc.).
Expand Down Expand Up @@ -88,9 +89,11 @@ Click on the `Next`{.action} button to continue adding the domain.
**For a non-OVHcloud** domain name, follow Step 3.

At the end of the configuration process, check the information displayed, then click on the `Confirm`{.action} button to start adding the domain.
<!-- CP-STEPS-END:step-1-add-domain -->

### Step 2: Configure your domain name

<!-- CP-STEPS-START:step-2-configure-domain -->
Once you have added the domain name as an associated domain, check its configuration using the table that pops up.

You can use the `Diagnosis`{.action} column to check the domain name’s DNS configuration. A red box will appear if these configurations need to be changed. There are two possibilities:
Expand All @@ -105,9 +108,11 @@ You can use the `Diagnosis`{.action} column to check the domain name’s DNS con
*For a DKIM* record, modify your DNS zone using the information provided when you click on the box. You can refer to our guide on "[How to improve email security with a DKIM record](/pages/web_cloud/domains/dns_zone_dkim)" to add this record.

![emailpro](images/emailpro-04.png){.thumbnail}
<!-- CP-STEPS-END:step-2-configure-domain -->

### Step 3: Configure the Email Pro accounts

<!-- CP-STEPS-START:step-3-configure-accounts -->
To configure your email accounts, go to the `Email accounts`{.action} tab. The table displays the accounts that you have ordered in this format: “*@configureme.me*”.

To configure them, click the `...`{.action} icon then `Edit`{.action}.
Expand Down Expand Up @@ -146,6 +151,7 @@ Once the information is complete, click on the `Next`{.action} button, check the
>
> Repeat this step as necessary according to the number of accounts you have. You can order additional accounts using the `Order accounts`{.action} button.
>
<!-- CP-STEPS-END:step-3-configure-accounts -->

### Step 4: Use your email addresses

Expand All @@ -166,12 +172,14 @@ If you would like to configure your email address on an email client or device (
|Incoming|pro?.mail.ovh.net|SSL/TLS|993|
|Outgoing|pro?.mail.ovh.net|STARTTLS|587|

<!-- CP-STEPS-START:step-4-use-email-addresses -->
> [!primary]
>
> In our guides, we use as the server name: pro?.mail.ovh.net. You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
>
>
> You can find this information in the `General Information`{.action} tab of your Email Pro service, in the **Connection** box.
>
<!-- CP-STEPS-END:step-4-use-email-addresses -->

## Go further

Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -51,11 +51,13 @@ You can configure Email Pro accounts on email clients, if they are compatible. B

### How to add your email account

<!-- CP-STEPS-START:find-server-name-in-cp -->
> [!primary]
>
> In this guide, we will use as the server name: pro?.mail.ovh.net. You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
<!-- CP-STEPS-END:find-server-name-in-cp -->

On your device's homepage, go to the `Gmail`{.action} app.

Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -50,11 +50,13 @@ You can configure Email Pro accounts on email clients and online interfaces, if

### Step 1: Add the Email Pro account on to the Gmail interface.

<!-- CP-STEPS-START:email-pro-server-name-lookup -->
> [!primary]
>
> In this guide, we will use as the server name: pro?.mail.ovh.net. You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
<!-- CP-STEPS-END:email-pro-server-name-lookup -->

First of all, go to the Gmail online interface via your web browser. Then log in to your account using your Gmail credentials.

Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -38,11 +38,13 @@ You can configure Email Pro accounts on email clients, if they are compatible. B

### Adding an account <a name="addaccount"></a>

<!-- CP-STEPS-START:server-name-lookup -->
> [!primary]
>
> In this guide, we will use as the server name: pro?.mail.ovh.net. You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
<!-- CP-STEPS-END:server-name-lookup -->

On your device’s home screen, go to `Settings`{.action} (cogwheel icon). There are several ways you can add an account, depending on your iOS version:

Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -35,11 +35,13 @@ You can configure Email Pro accounts on email clients, if they are compatible. B

## Instructions

<!-- CP-STEPS-START:find-server-name -->
> [!primary]
>
> In this guide, we will use as the server name: "pro<b>?</b>.mail.ovh.net". You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
<!-- CP-STEPS-END:find-server-name -->

### Add account

Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -69,11 +69,13 @@ If you experience any difficulties carrying out these operations, we recommend t

### Adding the account <a name="add-account"></a>

<!-- CP-STEPS-START -->
> [!primary]
>
> In our example, we use the server name: pro?.mail.ovh.net. You will need to replace the "?" with the number corresponding to your Email Pro service server.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
<!-- CP-STEPS-END -->

- **When you start the application for the first time**: a setup wizard will appear and prompt you to enter your email address.

Expand Down Expand Up @@ -229,11 +231,13 @@ This is why we invite you to consult the chapter corresponding to the interface
>>
>> The window is divided into two parts, **Incoming mail** and **Outgoing mail**. Click on the part you wish to modify.
>>
>> <!-- CP-STEPS-START -->
>> > [!primary]
>> >
>> > In our example, the server name used is "pro**?**.mail.ovh.net". You must replace the character "?" with the number corresponding to your Email Pro service server.
>> >
>> > Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
>> <!-- CP-STEPS-END -->
>>
>> ![Outlook](images/config-outlook-legacy-emailpro08.png){.thumbnail}
>>
Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -40,12 +40,14 @@ You can configure Email Pro accounts on email clients, if they are compatible. B

### Step 1: Add the account

<!-- CP-STEPS-START:server-name-lookup -->
> [!primary]
>
> In this guide, we will use as the server name: "pro?.mail.ovh.net". You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
>
<!-- CP-STEPS-END:server-name-lookup -->

Once you have launched Outlook on your device, you can add an account in two different ways:

Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -46,11 +46,13 @@ You can configure Email Pro accounts on email clients, if they are compatible. T

### Add the account <a name=”add-account”></a>

<!-- CP-STEPS-START:server-name-lookup -->
> [!warning]
>
> In our examples, we use the server hint: pro?.mail.ovh.net. You will need to replace the “?” with the number designating the server of your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** box in the `General information`{.action} tab.
<!-- CP-STEPS-END:server-name-lookup -->

- **When you start the application for the first time**: A configuration wizard will appear. Tap `Add account`{.action}.

Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -45,12 +45,14 @@ Email Pro accounts can be configured on various compatible email clients. This a

### Add the account <a name="add-account"></a>

<!-- CP-STEPS-START:find-server-name -->
> [!warning]
>
> In this guide, we will use as the server name: pro?.mail.ovh.net. You will need to replace the "?" with the actual number designating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
>
<!-- CP-STEPS-END:find-server-name -->

- **When you start the application for the first time**: A configuration wizard will appear. Tap `Add account`{.action}.

Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -54,11 +54,13 @@ If you experience any difficulties carrying out these operations, we recommend t

## Instructions

<!-- CP-STEPS-START:find-server-name -->
> [!warning]
>
> In our examples, we will use as the server name: pro?.mail.ovh.net. You will need to replace the "?" with the number designating the server of your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
<!-- CP-STEPS-END:find-server-name -->

### Add the account

Expand Down
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