ERP & AI Operations Lead — I bridge the gap between business operations and technology. 19+ years at Hashavshevet (Wizsoft) leading AI product development, complex ERP projects, QA operations, and service processes — while building real tools on the side.
- AI Product Management — Led development of an organizational AI chatbot (H-BOT) from spec to production, including NLP training, knowledge base, and conversation flows. Result: 25% reduction in service calls
- Project Leadership — Managed complex ERP integrations and data migrations end-to-end, including a workflow automation that saved a major client 250 work hours per year
- Operations & QA — Built and managed Tier 2 escalation processes, wrote test scenarios for 3 parallel systems, and resolved complex production issues via SQL
- Building — When I see a problem, I build the solution. See below.
| Project | What it does | Stack |
|---|---|---|
| Bot Analytics Pipeline | AI-powered analytics pipeline for customer service chatbot monitoring — 5 specialized agents, topic classification, QA analysis, executive dashboard | HTML, AI Agents, Claude Code |
| Verifix Showcase | Full-stack building maintenance system — breakdown calls, SLA tracking, asset management, multi-building support. Built for Israel Ports Company | Next.js, PostgreSQL, Prisma, Railway |
| VB Building Manager | HOA financial management system — bank statement import, tenant payment tracking, expense categorization, forecasting | HTML, Chart.js, SheetJS |
| Verifit | Fitness & nutrition PWA — personalized meal plans, workout tracking, macro calculation, body progress monitoring | JavaScript, PWA |
Product & Operations ERP Systems · AI Product · Process Improvement · KPI Definition
Backlog Management · Cross-team Coordination · Escalation Management
Technical SQL · Python (scripts) · GitHub · Power BI · Excel (Power Query)
Prompt Engineering · No-Code/Low-Code · AI Tools
AI & Automation NLP/LLM (applied) · Chatbot Training · Claude Code
Workflow Automation · Analytics Pipelines
A role with real ownership, influence, and a management path — Operations Management, Product Operations, Product Owner, Service Management, or Team Lead. Open to opportunities across Israel.
📍 Jerusalem, Israel | 💼 LinkedIn | 📧 amitrubin60@gmail.com