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Fix(Insomnia): update with troubleshooting steps for timeouts only in Insomnia#4869

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juliamrch merged 4 commits intomainfrom
iss4852
Apr 17, 2026
Merged

Fix(Insomnia): update with troubleshooting steps for timeouts only in Insomnia#4869
juliamrch merged 4 commits intomainfrom
iss4852

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@juliamrch
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@juliamrch juliamrch commented Apr 15, 2026

Description

This is a long-lasting issue (+2 years) that I didn't see documented anywhere, and for which Kapa wasn't able to provide a satisfactory answer to one of our users.

I documented the root cause and the troubleshooting steps. Not sure about the choice of the page, lmk if you think another page would be more appropriate.

Closes #4852

Preview Links

https://deploy-preview-4869--kongdeveloper.netlify.app/insomnia/requests/#faqs

Checklist

  • Tested how-to docs. If not, note why here.
  • All pages contain metadata.
  • Any new docs link to existing docs.
  • All autogenerated instructions render correctly (API, decK, Konnect, Kong Manager).
  • Style guide (capitalized gateway entities, placeholder URLs) implemented correctly.
  • Every page has a description entry in frontmatter.
  • Add new pages to the product documentation index (if applicable).

@juliamrch juliamrch self-assigned this Apr 15, 2026
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@juliamrch juliamrch marked this pull request as ready for review April 15, 2026 11:46
@juliamrch juliamrch requested a review from a team as a code owner April 15, 2026 11:46
Copilot AI review requested due to automatic review settings April 15, 2026 11:46
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Pull request overview

Documents troubleshooting steps for request “timeouts” that occur only in Insomnia, capturing a long-standing issue and its likely root cause.

Changes:

  • Adds a new Troubleshooting subsection under the request timeout preference documentation.
  • Describes how an explicitly set Content-Length value can cause failures and provides steps to remove/disable it.

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@Guaris Guaris changed the title Insomnia: update with troubleshooting steps for timeouts only in Insomnia Fix(Insomnia): update with troubleshooting steps for timeouts only in Insomnia Apr 15, 2026
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I would add this to the FAQ section of the same doc. I think a troubleshooting section would be a good addition to this doc if we have more than one type of issue, so like:

## Troubleshooting
This is a list of common troubleshooting issues and their fixes

### Timeouts appear only in Insomnia

### Other issue 

What do you think?

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@juliamrch
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I would add this to the FAQ section of the same doc. I think a troubleshooting section would be a good addition to this doc if we have more than one type of issue, so like:

## Troubleshooting
This is a list of common troubleshooting issues and their fixes

### Timeouts appear only in Insomnia

### Other issue 

What do you think?

I considered the option, but I wasn't sure the FAQ would be the right place for troubleshooting this specific issue.

@juliamrch juliamrch merged commit fc7ea95 into main Apr 17, 2026
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@juliamrch juliamrch deleted the iss4852 branch April 17, 2026 11:48
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Insomnia: document request timeouts troubleshooting

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