[CDN] Add video delivery troubleshooting and slicing guidance#2236
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kostichs merged 1 commit intoJun 25, 2026
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What changed
Adds a video-specific troubleshooting guide and strengthens the existing Video CDN delivery docs, based on an analysis of recurring video delivery support cases (CDN delivery and origin-side issues). The goal is to let customers self-diagnose the most common problems and tell CDN faults apart from origin faults.
Files changed
cdn/video-cdn/troubleshoot-video-delivery.mdx— new article. Covers viewer-facing issues (403/410 secure-token failures on CGNAT/mobile, buffering from a cold cache, and 404s when live MPEG-DASH players request segments ahead of the live edge) plus origin issues that look like CDN faults (504 on newly published files, 5xx during live peaks, and content the CDN can't cache due to originCache-Controlheaders). Each case has an explicit action list.cdn/video-cdn/improve-video-delivery-speed.mdx— added VOD/Live cache-hit-ratio benchmarks (split per delivery type), a cache-warming-over-time example, a "Slice very large single-file videos" note, a "Check response codes and origin response time" section (Reports → Statistics: Response classes, Upstream response time), and supporting screenshots.cdn/cdn-resource-options/optimize-large-file-delivery.mdx— added an "Example of large file slicing" section (10 MB chunked range fetch) and a note that HLS/DASH don't need slicing.cdn/cdn-resource-options/cache/specify-cache-lifetime-on-a-cdn-resource-or-origin.mdx— cache lifetime guidance updates supporting the above.cdn/getting-started/create-a-cdn-resource/create-a-cdn-resource-for-video-streaming.mdx— related setup updates.docs.json— registered the new troubleshooting page in the Video CDN nav group.TODO before publishing
<UTCTiming>,suggestedPresentationDelay,timeShiftBufferDepth) are framed correctly as player/packager-side settings, not Gcore settings.