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Feature/9437 update closed tickets#13

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accognet wants to merge 4 commits intomasterfrom
feature/9437-update_closed_tickets
Open

Feature/9437 update closed tickets#13
accognet wants to merge 4 commits intomasterfrom
feature/9437-update_closed_tickets

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@accognet accognet commented Apr 3, 2026

Add a new field: 'Behavior in case of closed ticket' with 4 values :

  • Put the mail in error and send an auto-reply to the sender
  • Put the mail in error without autoreply
  • Create a new Ticket
  • Update the Ticket

@accognet accognet self-assigned this Apr 3, 2026
@accognet accognet added the internal Work made by Combodo label Apr 3, 2026
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