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Change Log

All notable changes to this project will be documented in this file.

The format is based on Keep a Changelog and this project adheres to Semantic Versioning.

[UNRELEASED]

Fixed

  • Fix undefined index
  • Prevent business rules from triggering twice on tickets

[2.9.19] - 2026-27-01

Fixed

  • Handle mandatory template fields in history button escalation
  • Fix tag deletion before escalation using Escalate button
  • Fix label button color

[2.10.1] - 2025-12-09

Fixed

  • Fix compatibility check with Behaviors plugin
  • Fix path to ajax files in javascript files
  • Fix: allow groups from recursive parent entities to be considered when adding a user to a ticket

[2.10.0] - 2025-10-01

Added

  • GLPI 11 compatibility

[2.9.18] - 2025-30-09

Fixed

  • Fix template mandatory field validation interference when adding solutions to tickets
  • Fix the relationship when cloning a ticket: if the Close linked tickets at the same time option is enabled, the relationship is DUPLICATED_WITH otherwise it's LINK_TO
  • Fix tech assignment should not trigger escalation behavior (as defined in the documentation)

[2.9.17] - 2025-08-27

Fixed

  • Rename options related to ticket cloning and closure to avoid ambiguity
  • Fix rule doesn't trigger when user uses "Assign myself" button

[2.9.16] - 2025-07-10

Fixed

  • Improved access control checks when cloning ticket

[2.9.15] - 2025-07-08

  • Fix duplicate notifications being sent during escalation by implementing two additional targets.
  • Fix 8 warnings in the php-errors.log file
  • Fix reopening of a cloned ticket when the parent ticket is reopened
  • Fix ticket task not added to timeline during escalation

[2.9.14] - 2025-05-28

  • Fix Escalate timeline button execute RuleTicket
  • Fix group assign with reassign_group_from_cat option
  • Fix the remove_tech option when a user was added to a ticket

[2.9.13] - 2025-03-31

  • Fix show_history option when using the Escalate button.
  • Fix use_assign_user_group option wich delete assing users
  • Fix ticket_last_status option when using the Associate myself button.

[2.9.12] - 2025-03-20

Fixed

  • Calculation of status when a technician self-assigns to a ticket
  • Fixed Bypass filtering on the groups assignment option
  • Fixed technician deletion when ticket updated
  • Fixed Ticket status after an escalation option
  • Do not perform escalation when mandatory ticket fields are missing

[2.9.11] - 2025-03-11

Fixed

  • Ensure that when several technicians are assigned, they are treated correctly during the escalation.
  • Redirect users without ticket rights after escalation.
  • Fix private task added when ticket mandatory fields are not filled
  • Remove redundant notifications
  • Fixed assignment of requester group to ticket
  • Ensure plugin works seamlessly in external contexts (e.g., from plugins)
  • Fixed Close cloned tickets at the same time option
  • Fixed Bypass filtering on the groups assignment option
  • Rename the option "Don't change" to "Default (not managed by plugin)" for the "Ticket status after an escalation" setting to reduce ambiguity.
  • Remove the user when a ticket escalates to a group with remote_tech option set to true

Security

  • Check permissions before displaying group history or escalating access
  • Prevents undefined index comment when escalating

[2.9.10] - 2024-11-27

Fixed

  • Remove redundant notifications

[2.9.9] - 2024-09-10

Fixed

  • Correction of the task message generated during escalation
  • Fix task not added when escalating with history
  • Fix escalating with history
  • Fix status after escalation
  • Prevent anonymous user to be deleted during escalation

[2.9.8] - 2024-07-15

Fixed

  • Prevent an escalation when a ticket is updated

Changed

  • Full history window (now is a modal)

[2.9.7] - 2024-07-04

Added

  • Add config option for default assignation

Fixed

  • Fix rules execution before escalation
  • Set assign as observer unchecked by default
  • Fixed blocking of user deletion
  • Fix use technician group option

[2.9.6] - 2024-05-17

Fixed

  • Fix Display delete button option

[2.9.5] - 2024-05-06

Fixed

  • Fix unauthorized deletion of ticket actors according to plugin configuration
  • Fix unsended notifications while Delete old groups when adding a new one is set to No

[2.9.4] - 2024-04-03

Fixed

  • Fix behavior for Ticket status after an escalation option
  • Fix cloning error display

Fixed

  • Fix group filtering

[2.9.3] - 2024-02-21

Added

  • Add short label for split action buttons in timeline footer

Fixed

  • Fix group dropdown depending on the configuration use_filter_assign_group
  • Fix permission checks in ticket escalation
  • Fix group filtering in escalation process