diff --git a/pages/web_cloud/email_and_collaborative_solutions/common_email_features/email_reset_account/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/common_email_features/email_reset_account/guide.en-gb.md
index 401a093bfa5..cc737a54a6e 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/common_email_features/email_reset_account/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/common_email_features/email_reset_account/guide.en-gb.md
@@ -60,6 +60,7 @@ You want to:
+
> [!primary]
>
> **Identifying the email technology of your MX Plan solution.**
@@ -69,6 +70,7 @@ You want to:
> - From the `General information`{.action} tab, note the technology used under the **Webmail** heading in the `Subscription`{.action} box.
>
> {.thumbnail .w-500}
+
## Instructions
@@ -81,6 +83,7 @@ OVHcloud offers 4 email solutions, and the concept of account deletion differs d
Select the tab corresponding to your email solution:
+
> [!tabs]
> **MX Plan Roundcube**
>>
@@ -125,6 +128,7 @@ Select the tab corresponding to your email solution:
>>
>> {.thumbnail}
>>
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/common_email_features/feature_redirections/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/common_email_features/feature_redirections/guide.en-gb.md
index a852521b2c4..623cd8d7e9a 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/common_email_features/feature_redirections/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/common_email_features/feature_redirections/guide.en-gb.md
@@ -162,6 +162,7 @@ Currently, only the **MX Plan** and **Redirect** plans have a redirection manage
##### MX Plan / redirect
+
From your MX Plan service, select the domain concerned.
In our example, this is a **redirection with a local copy** (see [diagram 2](#diagram) at the beginning of this guide). If this is what you need, follow the steps below by clicking on the tab corresponding to the webmail technology used by your MX Plan:
@@ -218,6 +219,7 @@ In our example, this is a **redirection with a local copy** (see [diagram 2](#di
>
> When you choose the "**Keep a copy of the email with OVHcloud**" copy mode, a redirection from the email address to itself is created automatically in the redirections list, and it materializes this local copy.
>
+
#### Via webmail
@@ -344,6 +346,7 @@ For more details on using Zimbra webmail, please read our guide on [Using Zimbra
##### MX Plan via the OVHcloud Control Panel
+
From your MX Plan service, select the domain concerned.
Select the tab below for the email technology used by your MX Plan service:
@@ -368,6 +371,7 @@ Select the tab below for the email technology used by your MX Plan service:
>>
>> {.thumbnail .w-640}
>>
+
##### Outlook Web App (OWA)
@@ -425,6 +429,7 @@ Creating an alias for your email address allows you to provide a "mask" address
#### Exchange / Email Pro / MX Plan
+
From your email service (Exchange, Email Pro or MX Plan), click the `Email accounts`{.action} tab.
To add an alias to your email account, follow the steps described by clicking on each tab below:
@@ -447,6 +452,7 @@ To add an alias to your email account, follow the steps described by clicking on
>> Click `Add an alias`{.action}, then enter the address you have chosen for your alias and confirm your choice.
>>
>> {.thumbnail .w-640}
+
#### MX Plan Roundcube
@@ -454,6 +460,7 @@ To create an alias on an MX Plan Roundcube email account, you must do it the sam
#### Zimbra
+
From your Zimbra service, click the `Email accounts`{.action} tab.
> [!tabs]
@@ -482,11 +489,13 @@ From your Zimbra service, click the `Email accounts`{.action} tab.
>>
>> {.thumbnail .w-640}
>>
+
### Delete an alias
#### Exchange / Email Pro / MX Plan
+
From your email service (Exchange, Email Pro or MX Plan), click the `Email accounts`{.action} tab.
In the `Email accounts`{.action} tab, click the `...`{.action} button to the right of the email address concerned. Then click `Configure aliases`{.action} (or `Manage aliases`{.action}).
@@ -494,9 +503,11 @@ In the `Email accounts`{.action} tab, click the `...`{.action} button to the rig
Click the `...`{.action} button to the right of the alias concerned, in the alias management menu. Finally, click `Delete alias`{.action}.
{.thumbnail .w-640}
+
#### MX Plan Roundcube
+
To delete an alias on an MX Plan Roundcube email account, you must do it the same way as a redirection. You will need to manage the redirections for your MX Plan service.
From the `Emails`{.action} tab, click `Manage redirections`{.action} on the right-hand side of the window.
@@ -509,9 +520,11 @@ Click the `...`{.action} button to the right of the redirection concerned, then
>
{.thumbnail .w-640}
+
#### Zimbra
+
From your Zimbra service, click the `Email accounts`{.action} tab.
> [!tabs]
@@ -534,6 +547,7 @@ From your Zimbra service, click the `Email accounts`{.action} tab.
>>
>> {.thumbnail .w-640}
>>
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/common_email_features/security-policy/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/common_email_features/security-policy/guide.en-gb.md
index dae86a91bd1..20a3e7c002b 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/common_email_features/security-policy/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/common_email_features/security-policy/guide.en-gb.md
@@ -52,6 +52,7 @@ The security policy management of your email service has four aspects:
To access the security policy of your email service, follow the instructions below.
+
|MX Plan and Email Pro|Exchange|
|---|---|
|Click on the `More` tab, then on `Manage security policy`{.action}.|Click on `Security`{.action}.|
@@ -60,6 +61,7 @@ To access the security policy of your email service, follow the instructions bel
> [!primary]
>
> If you do not see the `More`{.action} tab appear in the control panel of your `MX Plan`{.action} service, this means that you are on a legacy MX Plan offer. There is no security policy management on the legacy MX Plan solution.
+
Continue to the aspect(s) you want to modify.
@@ -78,7 +80,9 @@ To do this, complete the information below:
- **Lockout counter reset time**: This field will only appear if a lockout threshold has been set. Specify the time in minutes it takes for the failed connection attempt counter to reset.
- **Account lockout duration**: This field will only appear if a lockout threshold has been set. Specify the time period in minutes during which the Exchange account will remain locked if the lockout threshold has been reached.
+
Once this information has been entered, you can save these changes for Email and Email Pro solutions by clicking on `Next`{.action}, then `Confirm`{.action}. For the Exchange solution, click `Save changes`{.action}.
+
### Add complexity to the security of passwords
@@ -92,7 +96,9 @@ To do this, complete the information below:
- **Keep password history**: This field will only appear if a maximum lifetime has been set. Specify whether previous passwords can be reused again, and if so, for how long.
- **Minimum password length**: Allows to set a minimum size for password length when a user wants to change it.
+
Once this information has been entered, you can save these changes for Email and Email Pro solutions by clicking on `Next`{.action}, then `Confirm`{.action}. For the Exchange solution, click `Save changes`{.action}.
+
### Strengthen the verification of incoming messages (Exchange only)
@@ -103,7 +109,9 @@ To do this, tick the appropriate boxes:
- **Activate DKIM signature verification**: Define whether our servers should check the DKIM signature of the messages you receive on your Exchange accounts. This action guarantees the authenticity of the sending domain and the integrity of the message, making it possible to identify non-legitimate mailings, which will then be marked as spam.
- **Activate SPF protection verification**: Define whether our servers must verify that the source of the messages you receive is present in the SPF record of the sender domain. This verification can identify illegitimate mailings, which will then be marked as spam.
+
Once you have made your choice, confirm these changes by clicking `Save changes`{.action}.
+
### Define the display of unwanted messages (Exchange only)
@@ -114,7 +122,9 @@ To do this, tick the appropriate boxes:
- **Identify SPAM email**: Specify whether our servers should add a tag to identify received messages that are considered "unwanted" as spam.
- **Move SPAM to junk**: Specify whether our servers should automatically move any "unwanted" messages to the "Junk Email" folder.
+
Once you have made your choice, confirm these changes by clicking `Save changes`{.action}.
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/email_pro/first_config/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/email_pro/first_config/guide.en-gb.md
index 0ba1468d573..1fb3486f49d 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/email_pro/first_config/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/email_pro/first_config/guide.en-gb.md
@@ -31,6 +31,7 @@ You have just purchased an Email Pro solution, which gives you affordable profes
### Step 1: Add your domain name
+
> [!primary]
>
> The name of an Email Pro service in the OVHcloud Control Panel begins with *emailpro-*, contains part of your NIC handle, and ends with a number (1 for the first Email Pro service installed, 2 for the second, etc.).
@@ -88,9 +89,11 @@ Click on the `Next`{.action} button to continue adding the domain.
**For a non-OVHcloud** domain name, follow Step 3.
At the end of the configuration process, check the information displayed, then click on the `Confirm`{.action} button to start adding the domain.
+
### Step 2: Configure your domain name
+
Once you have added the domain name as an associated domain, check its configuration using the table that pops up.
You can use the `Diagnosis`{.action} column to check the domain name’s DNS configuration. A red box will appear if these configurations need to be changed. There are two possibilities:
@@ -105,9 +108,11 @@ You can use the `Diagnosis`{.action} column to check the domain name’s DNS con
*For a DKIM* record, modify your DNS zone using the information provided when you click on the box. You can refer to our guide on "[How to improve email security with a DKIM record](/pages/web_cloud/domains/dns_zone_dkim)" to add this record.
{.thumbnail}
+
### Step 3: Configure the Email Pro accounts
+
To configure your email accounts, go to the `Email accounts`{.action} tab. The table displays the accounts that you have ordered in this format: “*@configureme.me*”.
To configure them, click the `...`{.action} icon then `Edit`{.action}.
@@ -146,6 +151,7 @@ Once the information is complete, click on the `Next`{.action} button, check the
>
> Repeat this step as necessary according to the number of accounts you have. You can order additional accounts using the `Order accounts`{.action} button.
>
+
### Step 4: Use your email addresses
@@ -166,12 +172,14 @@ If you would like to configure your email address on an email client or device (
|Incoming|pro?.mail.ovh.net|SSL/TLS|993|
|Outgoing|pro?.mail.ovh.net|STARTTLS|587|
+
> [!primary]
>
> In our guides, we use as the server name: pro?.mail.ovh.net. You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
->
+>
> You can find this information in the `General Information`{.action} tab of your Email Pro service, in the **Connection** box.
>
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_android/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_android/guide.en-gb.md
index ff95991a624..fcd1daef367 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_android/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_android/guide.en-gb.md
@@ -51,11 +51,13 @@ You can configure Email Pro accounts on email clients, if they are compatible. B
### How to add your email account
+
> [!primary]
>
> In this guide, we will use as the server name: pro?.mail.ovh.net. You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
+
On your device's homepage, go to the `Gmail`{.action} app.
diff --git a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_gmail/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_gmail/guide.en-gb.md
index 3f2f9f783a5..29a2e9697c0 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_gmail/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_gmail/guide.en-gb.md
@@ -50,11 +50,13 @@ You can configure Email Pro accounts on email clients and online interfaces, if
### Step 1: Add the Email Pro account on to the Gmail interface.
+
> [!primary]
>
> In this guide, we will use as the server name: pro?.mail.ovh.net. You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
+
First of all, go to the Gmail online interface via your web browser. Then log in to your account using your Gmail credentials.
diff --git a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_ios/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_ios/guide.en-gb.md
index 815ef1ec9ee..971385e51b5 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_ios/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_ios/guide.en-gb.md
@@ -38,11 +38,13 @@ You can configure Email Pro accounts on email clients, if they are compatible. B
### Adding an account
+
> [!primary]
>
> In this guide, we will use as the server name: pro?.mail.ovh.net. You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
+
On your device’s home screen, go to `Settings`{.action} (cogwheel icon). There are several ways you can add an account, depending on your iOS version:
diff --git a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_mail_macos/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_mail_macos/guide.en-gb.md
index 5640fd3c270..cb9e82b2232 100755
--- a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_mail_macos/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_mail_macos/guide.en-gb.md
@@ -35,11 +35,13 @@ You can configure Email Pro accounts on email clients, if they are compatible. B
## Instructions
+
> [!primary]
>
> In this guide, we will use as the server name: "pro?.mail.ovh.net". You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
+
### Add account
diff --git a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_2016/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_2016/guide.en-gb.md
index 9ac8d56c880..b55da2fd8de 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_2016/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_2016/guide.en-gb.md
@@ -69,11 +69,13 @@ If you experience any difficulties carrying out these operations, we recommend t
### Adding the account
+
> [!primary]
>
> In our example, we use the server name: pro?.mail.ovh.net. You will need to replace the "?" with the number corresponding to your Email Pro service server.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
+
- **When you start the application for the first time**: a setup wizard will appear and prompt you to enter your email address.
@@ -229,11 +231,13 @@ This is why we invite you to consult the chapter corresponding to the interface
>>
>> The window is divided into two parts, **Incoming mail** and **Outgoing mail**. Click on the part you wish to modify.
>>
+>>
>> > [!primary]
>> >
>> > In our example, the server name used is "pro**?**.mail.ovh.net". You must replace the character "?" with the number corresponding to your Email Pro service server.
>> >
>> > Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
+>>
>>
>> {.thumbnail}
>>
diff --git a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_2016_mac/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_2016_mac/guide.en-gb.md
index 090b5cc24b1..942c4f7ab88 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_2016_mac/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_2016_mac/guide.en-gb.md
@@ -40,12 +40,14 @@ You can configure Email Pro accounts on email clients, if they are compatible. B
### Step 1: Add the account
+
> [!primary]
>
> In this guide, we will use as the server name: "pro?.mail.ovh.net". You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
>
+
Once you have launched Outlook on your device, you can add an account in two different ways:
diff --git a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_android/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_android/guide.en-gb.md
index 7a911892bc1..ca360782e82 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_android/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_android/guide.en-gb.md
@@ -46,11 +46,13 @@ You can configure Email Pro accounts on email clients, if they are compatible. T
### Add the account
+
> [!warning]
>
> In our examples, we use the server hint: pro?.mail.ovh.net. You will need to replace the “?” with the number designating the server of your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** box in the `General information`{.action} tab.
+
- **When you start the application for the first time**: A configuration wizard will appear. Tap `Add account`{.action}.
diff --git a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_ios/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_ios/guide.en-gb.md
index 5eb84978e75..7c0e7acdb47 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_ios/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_outlook_ios/guide.en-gb.md
@@ -45,12 +45,14 @@ Email Pro accounts can be configured on various compatible email clients. This a
### Add the account
+
> [!warning]
>
> In this guide, we will use as the server name: pro?.mail.ovh.net. You will need to replace the "?" with the actual number designating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
>
+
- **When you start the application for the first time**: A configuration wizard will appear. Tap `Add account`{.action}.
diff --git a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_thunderbird/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_thunderbird/guide.en-gb.md
index 6b3bf31b68d..a076149cb9b 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_thunderbird/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_thunderbird/guide.en-gb.md
@@ -54,11 +54,13 @@ If you experience any difficulties carrying out these operations, we recommend t
## Instructions
+
> [!warning]
>
> In our examples, we will use as the server name: pro?.mail.ovh.net. You will need to replace the "?" with the number designating the server of your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
+
### Add the account
diff --git a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_thunderbird_mac/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_thunderbird_mac/guide.en-gb.md
index 74cfff44d52..635c7557138 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_thunderbird_mac/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_thunderbird_mac/guide.en-gb.md
@@ -54,11 +54,13 @@ If you experience any difficulties carrying out these operations, we recommend t
## Instructions
+
> [!warning]
>
> In our examples, we will use as the server name: pro?.mail.ovh.net. You will need to replace the "?" with the number designating the server of your Email Pro service.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
+
### Add the account
diff --git a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_windows_10/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_windows_10/guide.en-gb.md
index 39f9e39c8d4..377ed464d5f 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_windows_10/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/email_pro/how_to_configure_windows_10/guide.en-gb.md
@@ -39,6 +39,7 @@ The **New Outlook** has replaced the **Mail** application on Windows since Janua
- The [New Outlook](https://support.microsoft.com/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627) for Windows
- The credentials for the email account you wish to configure
+
---
@@ -49,6 +50,7 @@ The **New Outlook** has replaced the **Mail** application on Windows since Janua
---
+
/// details | Information related to the management and configuration of OVHcloud services
@@ -72,12 +74,14 @@ If you experience any difficulties carrying out these operations, we recommend t
### Add the account
+
> [!warning]
>
> In our example, we use the server name: pro?.mail.ovh.net. You will need to replace the "?" with the number corresponding to your Email Pro service server.
>
> Click [this link](/links/control-panel/web-email-pro) to access the `Email Pro`{.action} section. The server name is visible in the **Connection** section of the `General information`{.action} tab.
>
+
> [!tabs]
> **Step 1**
diff --git a/pages/web_cloud/email_and_collaborative_solutions/email_pro/manage_billing_emailpro/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/email_pro/manage_billing_emailpro/guide.en-gb.md
index c9de35507bf..3b90bc132ac 100755
--- a/pages/web_cloud/email_and_collaborative_solutions/email_pro/manage_billing_emailpro/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/email_pro/manage_billing_emailpro/guide.en-gb.md
@@ -29,12 +29,15 @@ The Email Pro service offers flexible management for account billing. This guide
### Ordering additional accounts
+
Go to the `Email accounts`{.action} tab, then click `Order accounts`{.action} in the top right-hand corner.
{.thumbnail}
+
### Modifying the renewal frequency for your accounts
+
In the window for managing your Email Pro platform, click the `Actions`{.action} button in the top right-hand corner, then `Billing mode`{.action}.
{.thumbnail}
@@ -54,9 +57,11 @@ In the new window, the table allows you to manage the renewal period for each ac
{.thumbnail}
Click `Next`{.action} to access the summary of the requested changes, then click `Confirm`{.action} to confirm your choice.
+
### Deleting accounts
+
To delete an account within your Email Pro service, you will need to cancel it by changing its renewal configuration to **None**. To do this, go to the step ["Modifying the renewal frequency for your accounts"](#periodicity).
Once you have cancelled it, the account will be suspended on its expiry date. If you would like to delete the email address hosted by the account before its expiry date, you can reset it.
@@ -64,9 +69,11 @@ Once you have cancelled it, the account will be suspended on its expiry date. If
Go to the `Email accounts`{.action} tab of your service, then click on the `...`{.action} button next to the account concerned. Next, click `Reset this account`{.action}. Once you have reset the account, it will remain empty until its expiry date.
{.thumbnail}
+
### Cancelling the service
+
Once you have deleted your email accounts, you will need to delete the domain name(s) associated with your Email Pro platform before cancelling it. To do this, go to the `Associated domains`{.action} tab. Click the `...`{.action} button on the line for the domain name you want to delete, then click `Delete this domain`{.action}.
{.thumbnail}
@@ -78,6 +85,7 @@ In the `Email accounts`{.action} tab of your service, click the `Actions`{.actio
> [!primary]
>
> This action suspends and then deletes all of the Email Pro accounts on their expiry date.
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/diagnostic_advanced/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/diagnostic_advanced/guide.en-gb.md
index 5810e96a456..f6a08279b84 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/diagnostic_advanced/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/diagnostic_advanced/guide.en-gb.md
@@ -31,7 +31,8 @@ Since there is a multitude of reasons why errors might occur on Exchange email a
### Running the diagnostic
-Click on the tab `Diagnostics`{.action} and choose the Exchange account concerned from the drop-down menu. Enter the account password in the field below, then click on `Launch diagnostic`{.action}.
+
+Click on the tab `Diagnostics`{.action} and choose the Exchange account concerned from the drop-down menu. Enter the account password in the field below, then click on `Launch diagnostic`{.action}.
{.thumbnail}
@@ -43,7 +44,8 @@ The results page offers two actions to continue:
- `New diagnostic`{.action}: starts another diagnostic check.
-- `Open a support ticket`{.action}: allows you to create a request to our technical support which will include the diagnostic results.
+- `Open a support ticket`{.action}: allows you to create a request to our technical support which will include the diagnostic results.
+
### Error explanations
@@ -53,7 +55,9 @@ Refer to the following summary of possible errors to find the quickest resolutio
A blocked account still receives emails but sending has been disabled by the automatic spam protection system.
+
You can verify this in the `Email accounts`{.action} tab of your Exchange service. The account will have the `SPAM`{.action} status displayed in the table.
+
Please follow the instructions in [this guide](/pages/web_cloud/email_and_collaborative_solutions/troubleshooting/locked_for_spam) to enable our security teams to re-enable the account.
@@ -76,7 +80,9 @@ You can find more information about this topic in the [security policy guide](/p
This can be caused by entering an incorrect account password. First verify via a [webmail login](/pages/web_cloud/email_and_collaborative_solutions/using_the_outlook_web_app_webmail/email_owa) that the password is correct, then restart the diagnostics.
+
If necessary, you can change the password of the account concerned in the Exchange tab `Email accounts`{.action} of your [OVHcloud Control Panel](/links/manager). If the issue persists, create a support request.
+
### The domain MX record is not valid
@@ -89,11 +95,13 @@ Depending on your Exchange service usage, the following MX servers are valid:
- Exchange & POP/IMAP email not hosted by OVHcloud: ex?.mail.ovh.net
+
> [!warning]
> In our guides, we use as the server name: ex?.mail.ovh.net. You will need to replace the "?" with the actual number indicating the appropriate server for your Exchange service.
>
> You can find this information in the OVHcloud Control Panel, in the `Web Cloud`{.action} section. Open `Exchange`{.action} and select your service. The server name is displayed in the **Connection** section of the `General information`{.action} tab.
>
+
### The domain's SRV record is not valid
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_adding_domain/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_adding_domain/guide.en-gb.md
index c5f6c23387a..eda13db710f 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_adding_domain/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_adding_domain/guide.en-gb.md
@@ -49,6 +49,7 @@ To use the accounts included with an Exchange service, you will need to add a do
### Add a domain name
+
1. Click on the `Associated domains`{.action} tab of your Exchange or Email Pro service.
1. The table will show you the domain names currently associated with your service.
1. Click the `Add a domain`{.action} button.
@@ -90,9 +91,11 @@ The window now displays information about configuring modes.
{.thumbnail .w-600}
At the end of the configuration process, please check the information displayed, then click the `Confirm`{.action} button to confirm the domain addition.
+
### Configure the domain name (DNS zone)
+
Once you have added the domain name as an associated domain, check that its configuration is correct using the table that appears. A green box indicates that the domain name is correctly configured.
If the box is red:
@@ -111,9 +114,11 @@ If the box is red:
>
To check that a domain name is correctly configured, go to the `Associated domains`{.action} table on your service. If the box is now green, the domain name is correctly configured. Otherwise, the propagation may not be complete yet.
+
### Modify the mode of an associated domain
+
You can change the mode of an associated domain on your service. First, it is necessary to understand the difference in operation between authoritative and non-authoritative modes.
> [!primary]
@@ -134,9 +139,11 @@ You can change the mode of an associated domain on your service. First, it is ne
> [!warning]
>
> If you get the message "**authoritative domain detected**" when adding your domain name to your email service, this means that this domain name is declared in **authoritative** mode on another email service. You will need to switch it to **non-authoritative** mode on both services in order for them to coexist.
+
### Configure and use accounts
+
Now that you have added the domain names to your service, you can configure your email accounts. You can do this in the `Email accounts`{.action} tab. If required, you can order additional accounts using the `Action`{.action}/`Order accounts`{.action} or `Add account`{.action}.
As a reminder, all of the addresses created on your service will be able to view all of the addresses for that service in the directory, including those with a different domain name.
@@ -146,9 +153,11 @@ Once the accounts are fully configured, you can start using them. To do this, OV
If you would like to configure your email accounts on an email client or device such as a smartphone or tablet, or if you would like assistance with the features of your email service, please refer to our documentation, which is accessible from the [Exchange](/links/web/emails-exchange) and [Email Pro](/links/web/email-pro) pages.
You can purchase Outlook licenses in the [OVHcloud Control Panel](/links/manager) and Office 365 licenses on the [Microsoft 365](/links/web/ms365) page. We recommend using one of these solutions if you would like to use Outlook email software, or more software from the Office suite, depending on your needs.
+
### Delete a domain name from a service
+
If you would like to remove a domain name from your Exchange or Email Pro service, you will need to ensure that it is not linked to any email accounts, aliases, resources, shared accounts (only on Exchange), groups, external contacts or footers that are still configured. In this case, you will need to **attach these accounts to another domain name** on your service, or **delete them**.
> [!warning]
@@ -184,6 +193,7 @@ Once the accounts have been reassigned to another domain name, or after their re
In the `Associated domains`{.action} tab of your service, click the `...`{.action} button to the right of the domain name concerned, then `Delete this domain`{.action}.
{.thumbnail .w-600}
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_dns_cname/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_dns_cname/guide.en-gb.md
index b419ba3d059..6a5e82883b4 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_dns_cname/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_dns_cname/guide.en-gb.md
@@ -61,6 +61,7 @@ As soon as the email service reads the validation code in the DNS zone of the do
### Step 1 - Understand the OVHcloud CNAME diagnostic
+
The **CNAME** diagnostic box will appear in the `Associated domains`{.action} tab of your email service after you have added your domain name.
{.thumbnail}
@@ -73,9 +74,11 @@ In the example above, the box is red. Here are the possible reasons for this sta
{.thumbnail}
- **The domain name declared is not registered with OVHcloud and does not use OVHcloud DNS servers**. Your domain name is registered at another registrar. You will need to contact your domain name provider to verify how to access the DNS zone configuration.
+
-### Step 2 - Retrieve the validation code
+### Step 2 - Retrieve the validation code
+
Go to the `Associated domains`{.action} tab, and click on the red `CNAME` box in the “diagnostic” column to retrieve the information required.
The CNAME record is displayed in the dialog box that appears.
@@ -83,9 +86,11 @@ The CNAME record is displayed in the dialog box that appears.
{.thumbnail}
The middle line consists of the verification code and the target (`a1bcd-check.mydomain.ovh to ovh.com.` in the example above) for the CNAME record.
+
### Step 3 - Create the CNAME record
+
Select the tab that corresponds to the interface you are using:
> [!tabs]
@@ -126,6 +131,7 @@ Select the tab that corresponds to the interface you are using:
To check that the CNAME record configuration has been successfully queried by your OVHcloud email service, open it in the Control Panel and go to the tab `Associated domains`{.action}. If the `CNAME` box is no longer present in the “diagnostic” column, the domain name was associated with your service. If not, then your configuration changes may not have propagated fully.
{.thumbnail}
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_manage_logs/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_manage_logs/guide.en-gb.md
index 70567cd2f32..cef33482474 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_manage_logs/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_manage_logs/guide.en-gb.md
@@ -53,6 +53,7 @@ Your Private Exchange or Trusted Exchange offer therefore generates its own logs
### View your Exchange platform logs in real-time
+
To access real-time logs on your Private or Trusted Exchange offer, to the right of the series of tabs, click on the `More +`{.action} tab and then on `Logs`{.action}.
{.thumbnail}
@@ -69,6 +70,7 @@ Exchange services offer two types of logs:
- Sending status of emails from your Exchange service
- Size of transmitted emails
- etc.
+
### Integrate your Exchange solution logs on Logs Data Platform
@@ -89,6 +91,7 @@ Exchange solutions are compatible with various services such as web hosting, VPS
To subscribe your Exchange solution logs to a data stream on Logs Data Platform, perform the following actions:
+
1. To the right of the series of tabs, click on the `More +`{.action} tab and then on `Logs`{.action}.
1. On the right side of the box where your real-time logs are displayed, click on the `Subscribe`{.action} button.
@@ -122,6 +125,7 @@ Two scenarios are then available to subscribe your Exchange solution:
>> You will then be redirected to the `Data stream`{.action} tab of your Logs Data Platform solution.
>>
>> You can now subscribe your Exchange solution to your new Logs Data Platform stream by following the instructions above.
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_starting_hosted/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_starting_hosted/guide.en-gb.md
index 431b6c076b3..f4b5b6ee94a 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_starting_hosted/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_starting_hosted/guide.en-gb.md
@@ -46,6 +46,7 @@ Once your Hosted Exchange service has been created and is available, select it i
### Configure your service for the first time
+
Since you have not used your service yet, you will need to configure it for the first time. Once you have done so, you can then use your new Exchange email addresses.
To do this, when you first access the management interface for your Hosted Exchange service, a configuration assistant will open. To get started, click the `Start`{.action} button.
@@ -98,9 +99,11 @@ This window will prompt you to add a **CNAME record** to the domain name’s DNS
Here, you will find the values to enter into your DNS zone. The **MX records** correspond to the receiving servers of your emails. The **SRV field** corresponds to the automatic configuration of your email addresses.
You can find the DNS zone configuration details for your email service on our [Add an MX record to your domain name’s configuration](/pages/web_cloud/domains/dns_zone_mx) page.
+
### Add additional domain names (optional)
+
Once you have finished configuring your domain name, you can also configure additional ones via the assistant, if you have not already done so.
> [!warning]
@@ -118,9 +121,11 @@ To find out more, please refer to this guide on [Adding a domain name to an Exch
>
{.thumbnail}
+
### Configure additional Exchange accounts (optional)
+
You can configure additional accounts if you have not already done so via the wizard.
To do this, click on the Hosted Exchange service concerned in your [OVHcloud Control Panel](/links/manager), then on `Email accounts`{.action}. You will see a table showing all of the accounts currently configured, or about to be configured on your service.
@@ -133,9 +138,11 @@ The accounts that have not yet been configured configuration will appear in the
>
{.thumbnail}
+
### Use your email addresses
+
Once you have configured your accounts, you can now start using them. To do this, OVHcloud offers the **Outlook Web App** (OWA) webmail app. You can access this via the following address: [Webmail](/links/web/email). To log in, enter your email address credentials. If you require any assistance using OWA, please refer to [our documentation](/products/web-cloud-email-collaborative-solutions-microsoft-exchange).
If this is your first time logging in to OWA with this email address, you will be prompted to set the interface language and time zone. Next, click `Save`{.action} to continue.
@@ -159,14 +166,17 @@ You can also get [Office 365 licences](/links/web/ms365). We recommend using one
> With Exchange, you can sync all of your settings (filters, email signatures, folders, etc.), regardless of whether you were using a web application or a compatible email client.
> This way, if you use Exchange on three devices via different login interfaces (webmail, compatible email software or client), all of your information will be available at the same time.
>
+
### Set up collaborative features (optional)
+
Now that your Hosted Exchange service is configured and functional, you can set up the service’s collaborative features in your [OVHcloud Control Panel](/links/manager). You can use these features to create resources (meeting rooms, equipment, etc.), groups, and more.
To enable these features, select the Hosted Exchange service concerned in your [OVHcloud Control Panel](/links/manager), then choose which action to perform from the tabs that appear.
For assistance with these features, please refer to [our documentation](/products/web-cloud-email-collaborative-solutions-microsoft-exchange).
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_starting_private/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_starting_private/guide.en-gb.md
index 16de10e9863..1b66efc79b4 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_starting_private/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_starting_private/guide.en-gb.md
@@ -31,11 +31,13 @@ This guide is for customers who have just ordered a Private Exchange platform. I
Once you have placed your order, you will be sent an email to your contact email address you have listed in the OVHcloud Control Panel. This email will contain the information you need to configure your Private Exchange platform.
+
To read this email via the [OVHcloud Control Panel](/links/manager), click on your account name in the top right-hand corner, then click on `Service emails`{.action}. Search for an email with the subject:
> **\[xx-11111-ovh] Your Private Exchange 20_xxx_ service is being delivered.**
{.thumbnail}
+
This email contains a link to complete two steps of your service configuration:
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_veeam_backup/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_veeam_backup/guide.en-gb.md
index b56e23fb33a..4ed276388ad 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_veeam_backup/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_veeam_backup/guide.en-gb.md
@@ -115,6 +115,7 @@ Find out how to add your Exchange platform to Veeam Backup before you can create
Follow the configuration steps by clicking on the 10 tabs below:
+
> [!tabs]
> **Step 1**
>>
@@ -202,6 +203,7 @@ Follow the configuration steps by clicking on the 10 tabs below:
>> - Click `Finish`{.action} to finish connecting to the Exchange platform.
>>
>> {.thumbnail .h-600}
+
#### Create email account backup operations
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_delegation/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_delegation/guide.en-gb.md
index 98ba11b54c3..d1ddf397eae 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_delegation/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_delegation/guide.en-gb.md
@@ -60,6 +60,7 @@ When you have identified the account that you want to delegate permissions for,
### Step 1: Setting up the delegation
+
Go to the `Email accounts`{.action} tab.
The table that appears will list all of the accounts linked to your service. Click on the three dots to the right of the account you want to delegate permissions for, then on `Manage delegations`{.action}.
@@ -73,6 +74,7 @@ In the configuration window, select the permissions you want to delegate. You wi
Take a few moments to check the change summary. If the information in the summary is correct, click `Confirm`{.action}. Within a few minutes, the delegation will be created on our servers.
Once the delegation has been configured, `test@mypersonaldomainname.ovh` can carry out the selected actions on the `test2@mypersonaldomainname.ovh` account.
+
### Step 2: Using the delegated permissions
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_footers/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_footers/guide.en-gb.md
index 46cdd0e5862..f6b4584c0c0 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_footers/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_footers/guide.en-gb.md
@@ -36,6 +36,7 @@ In the OVHcloud Control Panel, you can create universal signatures (footers) for
## Instructions
+
Click on the `More+`{.action} tab in the horizontal menu and select `Footers`{.action}.
{.thumbnail}
@@ -64,6 +65,7 @@ Please take the following specifics into consideration before applying signature
- It is not indicated in OWA whether a footer is enabled on this domain and there is **no synchronisation**. If users add their [own signatures](/pages/web_cloud/email_and_collaborative_solutions/using_the_outlook_web_app_webmail/email_owa#adding-a-signature), emails will include both the individual and the domain-wide footer.
- The editor supports HTML formatting, hyperlinks, images, etc. However, signatures should not rely on these options too heavily. Recipients may use email clients that prevent HTML and embedded images, or the signatures will appear in a different way than intended. Note that HTML tags will be completely removed if a message is sent as "Plain text" from OWA.
- "Initials" are not active on the service. Adding this variable will have no effect.
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_groups/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_groups/guide.en-gb.md
index 1cc06a3f7d1..1f8c3fe9372 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_groups/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_groups/guide.en-gb.md
@@ -38,6 +38,7 @@ Exchange groups enable multiple participants to communicate by sending emails to
### Creating a new group
+
Click on the `Groups`{.action} tab in the horizontal menu.
{.thumbnail .w-600 .h-600}
@@ -66,15 +67,19 @@ On the second page, select the **Contacts** for the group and designate the **Ad
{.thumbnail .w-600 .h-600}
Click `Next`{.action} to continue and click `Confirm`{.action} to finalize your choices.
+
### Managing groups
+
After your group is created, you can adjust the settings described above by clicking `...`{.action} to the right of the group in the table.
{.thumbnail .w-600 .h-600}
+
#### Managing users in a group
+
To add `Contacts` to your group or define `Administrators`, click the `...`{.action} button, then `Configure users`{.action}. Select the attributes that you want to attach to the email addresses in the `Email account` column.
> [!primary]
@@ -82,9 +87,11 @@ To add `Contacts` to your group or define `Administrators`, click the `...`{.act
> A group can contain a maximum number of 10,000 contacts.
{.thumbnail .w-600 .h-600}
+
#### Managing group delegations
+
Additionally, the menu item `Manage delegations`{.action} will be displayed. This option allows you to delegate access in the same way as for an Exchange account. Find all the details in [this guide](/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_delegation).
{.thumbnail .w-600 .h-600}
@@ -92,6 +99,7 @@ Additionally, the menu item `Manage delegations`{.action} will be displayed. Thi
> [!primary]
>
> Please note that any changes to this service may take a few minutes to be applied. You can check the status of most operations by selecting the `More`{.action} and `Recent tasks`{.action} options from the horizontal menu.
+
### Messaging a group in OWA
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_resources/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_resources/guide.en-gb.md
index fefd6a86a6f..f2da3f8aba2 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_resources/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_resources/guide.en-gb.md
@@ -28,10 +28,13 @@ This Exchange collaborative feature enables the creation of email addresses dedi
## Instructions
+
Click on `More +`{.action} in the horizontal menu, then on `Resources`{.action}.
+
### Step 1: Creating a resource
+
{.thumbnail}
Click on the button `Add a resource account`{.action} to create your first resource. In the new window, fill in the fields:
@@ -47,12 +50,15 @@ Click on the button `Add a resource account`{.action} to create your first resou
|Resource type|Choose the resource type: "Equipment" or "Room".|
Click `Next`{.action} to proceed to the summary, then confirm the task by clicking `Create`{.action}.
+
### Step 2: Utilising resources
+
Your resources can be managed from the table in the `Resources` tab. Click on `...`{.action} to modify or delete a resource. Additionally, the menu item `Manage delegations`{.action} will be displayed. With this option you will be able to delegate access in the same way as for an Exchange account. Please find the details in [this guide](/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_delegation).
{.thumbnail}
+
### Adding a resource calendar in OWA
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_send_connector/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_send_connector/guide.en-gb.md
index 3470f00cd18..10918156ca3 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_send_connector/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_send_connector/guide.en-gb.md
@@ -50,6 +50,7 @@ Here is the context of the diagram above:
- Access to the [OVHcloud API](/links/api)
- The configuration details needed for the send connector received from your service provider
+
---
@@ -60,6 +61,7 @@ Here is the context of the diagram above:
---
+
## Instructions
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_shared_account/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_shared_account/guide.en-gb.md
index 0a292dbf8d8..0140abde1f9 100755
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_shared_account/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/feature_shared_account/guide.en-gb.md
@@ -30,6 +30,7 @@ A **shared account** is a mailbox shared between several Exchange accounts and c
### Adding a shared account
+
Select the `Shared accounts`{.action} tab in the horizontal menu and click on `Add a shared account`{.action}.
{.thumbnail}
@@ -56,9 +57,11 @@ Fill in the requested fields:
Click `Next`{.action} to proceed to the summary. Complete the operation by clicking on `Confirm`{.action}.
{.thumbnail}
+
### Managing the delegation of a shared account
+
Once you have created your shared account, you will need to grant access permissions to one or more accounts of the Exchange service.
A shared account cannot be accessed directly because it does not have a password. It cannot be configured directly in an Outlook client, or accessed via webmail.
@@ -80,6 +83,7 @@ Choose the permissions for the selected account:
Then click `Next`{.action} and `Confirm`{.action} to save the changes.
{.thumbnail}
+
In our example, we allow the accounts **guide-exchange@** and **test@** to access **shared_test@**.
The account **guide-exchange@** will also have the right to send mails "as" **shared_test@**.
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_android/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_android/guide.en-gb.md
index cd645a8e443..1672e366b3e 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_android/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_android/guide.en-gb.md
@@ -49,11 +49,13 @@ Email accounts of the Exchange solution can be configured on various compatible
### How to add your email account
+
> [!primary]
>
> In this guide, we use as the hostname: ex?.mail.ovh.net. You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-exchange) to access the `Exchange`{.action} section. The server name is displayed in the **Connection** section of the `General information`{.action} tab.
+
On your device’s homepage, open the `Gmail`{.action} app.
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_ios/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_ios/guide.en-gb.md
index 9cc396eb591..89e3b32e16f 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_ios/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_ios/guide.en-gb.md
@@ -38,11 +38,13 @@ You can configure Exchange accounts on email clients, if they are compatible. By
### Adding an account
+
> [!primary]
>
> In this guide, we use as the hostname: ex?.mail.ovh.net. You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-exchange) to access the `Exchange`{.action} section. The server name is displayed in the **Connection** section of the `General information`{.action} tab.
+
On your device’s home screen, go to `Settings`{.action} (cogwheel icon). There are several ways you can add an account, depending on your iOS version:
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_mail_macos/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_mail_macos/guide.en-gb.md
index fca0a59c621..df746a1ca32 100755
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_mail_macos/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_mail_macos/guide.en-gb.md
@@ -47,11 +47,13 @@ You can configure Exchange accounts on email clients, if they are compatible. By
### How to add your account
+
> [!primary]
>
> In this guide, we use as the hostname: ex?.mail.ovh.net. You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
>
> Click [this link](/links/control-panel/web-exchange) to access the `Exchange`{.action} section. The server name is displayed in the **Connection** section of the `General information`{.action} tab.
+
- **When you start the application for the first time**: A configuration wizard will appear, prompting you to choose your account type.
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_outlook_2016/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_outlook_2016/guide.en-gb.md
index 9893dcfd8c2..009592e5ce8 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_outlook_2016/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_outlook_2016/guide.en-gb.md
@@ -101,6 +101,7 @@ This is why we invite you to consult the chapter corresponding to the interface
>>
>> {.thumbnail}
>>
+
>> > [!primary]
>> >
>> > If you get a message saying that Outlook was unable to configure your account, this may mean that the OVHcloud SRV record is not correctly configured in your domain name’s DNS zone.
@@ -108,6 +109,7 @@ This is why we invite you to consult the chapter corresponding to the interface
>> > {.thumbnail}
>> >
>> > We recommend that you check the configuration of the domain name associated with your Exchange service. In your [OVHcloud Control Panel](/links/manager), go to the `Associated domains`{.action} tab and check the `Diagnostic`{.action} column of the table.
+
>>
>> - If your domain name’s configuration is valid, you may receive a login authorisation message for your OVHcloud servers. Accept this to allow your Exchange account to be configured automatically.
>> - Then determine the retention period of the items in your Exchange account to keep them stored **locally on your computer**. Click `Next`{.action}, and then click `Done`{.action}.
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_outlook_2016_mac/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_outlook_2016_mac/guide.en-gb.md
index 77af6a2a045..031138f0676 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_outlook_2016_mac/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_outlook_2016_mac/guide.en-gb.md
@@ -44,6 +44,7 @@ Once you have launched Outlook on your device, you can add an account in two dif
Enter your email address, then click `Continue`{.action}. If you are asked to choose a provider, select `Exchange`{.action}. Then fill in the information requested.
+
|Information|Description|
|---|---|
|Method|Leave **Username and password** (selected by default).|
@@ -51,6 +52,7 @@ Enter your email address, then click `Continue`{.action}. If you are asked to ch
|DOMAIN\username or email address|Enter your full email address.|
|Password|Enter the password for your email address.|
|Server|Depending on the DNS configuration for your domain name, you may not need to enter the server. If you do, enter the details for the server your Exchange service is hosted on. Click [this link](/links/control-panel/web-exchange) to access the `Exchange`{.action} section. The server name is displayed in the **Connection** section of the `General information`{.action} tab.|
+
Once you have entered this information, click `Add account`{.action}. If the information is correct, Outlook will successfully connect to the account.
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_thunderbird/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_thunderbird/guide.en-gb.md
index 704dcc72b99..43432289281 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_thunderbird/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_thunderbird/guide.en-gb.md
@@ -54,11 +54,13 @@ If you experience any difficulties carrying out these operations, we recommend t
## Instructions
+
> [!primary]
>
> In our example, we use the server reference: ex?.mail.ovh.net. The "?" must be replaced with the number corresponding to your Exchange service's server.
>
> Click [this link](/links/control-panel/web-exchange) to access the `Exchange`{.action} section. The server name is displayed in the **Connection** section of the `General information`{.action} tab.
+
### Add the account
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_thunderbird_mac/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_thunderbird_mac/guide.en-gb.md
index fe4510179f8..84a60a7ae90 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_thunderbird_mac/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_thunderbird_mac/guide.en-gb.md
@@ -54,11 +54,13 @@ If you experience any difficulties carrying out these operations, we recommend t
## Instructions
+
> [!primary]
>
> In our example, we use the server reference: ex?.mail.ovh.net. The "?" must be replaced with the number corresponding to your Exchange service's server.
>
> Click [this link](/links/control-panel/web-exchange) to access the `Exchange`{.action} section. The server name is displayed in the **Connection** section of the `General information`{.action} tab.
+
### Add the account
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_windows_10/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_windows_10/guide.en-gb.md
index f8999539bc0..d966428853c 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_windows_10/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/how_to_configure_windows_10/guide.en-gb.md
@@ -43,6 +43,7 @@ In the window that appears, click on `Advanced settings`{.action}, then select `
Enter the following information:
+
|Information|Description|
|---|---|
|Email address|Enter your full email address.|
@@ -52,6 +53,7 @@ Enter the following information:
|Server|Enter the details of the server your Exchange service is hosted on. Click [this link](/links/control-panel/web-exchange) to access the `Exchange`{.action} section. The server name is displayed in the **Connection** section of the `General information`{.action} tab.|
|This server requires a secure connection (SSL)|You must leave this box ticked.|
|Account name|Enter a name that will distinguish this account from any other accounts added in your Mail application.|
+
Once you have entered this information, click `Sign in`{.action}. If the information is correct, Outlook will successfully connect to the account.
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/manage_2fa_exchange/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/manage_2fa_exchange/guide.en-gb.md
index d926b2b7e20..c7bb8657d99 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/manage_2fa_exchange/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/manage_2fa_exchange/guide.en-gb.md
@@ -41,6 +41,7 @@ If you wish to increase the security on your Exchange account, you can enable tw
#### Step 1: Enable two-factor authentication on the platform
+
For the initial configuration, you need to enable two-factor authentication on the Exchange service before enabling it on an account.
Switch to the `Security`{.action} tab.
@@ -48,9 +49,11 @@ Switch to the `Security`{.action} tab.
1. To finish, scroll to the bottom of the page and click on `Save changes`{.action}.
{.thumbnail}
+
#### Step 2: Enable two-factor authentication on an account
+
After enabling two-factor authentication on the Exchange service, you can then enable it on each one of your accounts.
Go to the `Email accounts`{.action} tab and click on `...`{.action} to the right of the account on which you wish to enable two-factor authentication, then click on `Enable two-factor authentication`{.action}.
@@ -64,9 +67,11 @@ At the first attempt to log in, a QR code will appear. Use your OTP app to scan
{.thumbnail}
When you next log in, webmail will only ask for the code generated by the app.
+
### Disabling two-factor authentication
+
You can disable two-factor authentication on your account in three ways.
From the `Email accounts`{.action} tab, click on `...`{.action} to the right of the account on which two-factor authentication is already enabled.
@@ -79,7 +84,8 @@ Select the option that you need according to the table below:
|----------------------------------|------------------|------------------|
| 1. | “Disable two-factor authentication” | Suspends two-factor authentication for a defined number of hours. Once the time period has passed, the two-factor authentication will be reactivated.
*For example: a user has forgotten their phone and cannot authenticate themselves with the OTP app.* |
| 2. | “Reset two-factor authentication” | Resets the QR code requested when you first log in to webmail.
*For example: a user has changed phones and needs to reconfigure their OTP application.* |
-| 3. | “Remove two-factor authentication” | Fully removes two-factor authentication from the account. |
+| 3. | “Remove two-factor authentication” | Fully removes two-factor authentication from the account. |
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/manage_billing_exchange/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/manage_billing_exchange/guide.en-gb.md
index 25acbae6e20..496b21222a4 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/manage_billing_exchange/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/manage_billing_exchange/guide.en-gb.md
@@ -31,12 +31,15 @@ The Hosted Exchange and Private Exchange services offer flexible management for
#### Ordering additional accounts
+
Go to the `Email accounts`{.action} tab, then click on the `Actions`{.action} button in the top left-hand corner. Next, click `Order accounts`{.action}.
{.thumbnail}
+
-#### Changing the renewal frequency for your accounts
+#### Changing the renewal frequency for your accounts
+
In the window for managing your Exchange platform, click on the `Actions`{.action} button in the top right-hand corner, then click `Renewal configuration`{.action}.
{.thumbnail}
@@ -56,14 +59,17 @@ In the example below, you will see the actions you need to take in order to set
> In the second step, you will see a summary listing the change that has been applied. Click `Send`{.action} on the bottom left.
>
> {.thumbnail}
+
#### Deleting accounts
+
To delete an account on your Hosted Exchange platform, you will need to cancel it by setting its renewal configuration to **Cancel on expiry**. To do this, refer to the step on [changing the renewal frequency for your accounts](#periodicity).
Once you have cancelled it, the account will be suspended on its expiry date. If you would like to delete the email address hosted by the account before its expiry date, you can reset it.
Go to the `Email accounts`{.action} tab for your platform, then click `...`{.action} next to the account concerned. Finally, click `Reset`{.action}. Once you have reset the account, it will remain empty until its expiry date.
+
### Private Exchange
@@ -73,12 +79,15 @@ Go to the `Email accounts`{.action} tab for your platform, then click `...`{.act
#### Ordering additional accounts
+
Go to the `Email accounts`{.action} tab, then click on the `Actions`{.action} button in the top left-hand corner. Next, click `Add an account`{.action}. The account will be billed for the current month.
{.thumbnail}
+
#### Deleting accounts
+
> [!warning]
>
> To delete an email account on a Private Exchange platform, **it is necessary that it has been created** (attached to a domain name on your Exchange platform). An unconfigured account cannot be deleted.
@@ -86,9 +95,11 @@ Go to the `Email accounts`{.action} tab, then click on the `Actions`{.action} bu
In the `Email accounts`{.action} tab, click `...`{.action} to the right of the account concerned, then click `Delete`{.action}. The account will be immediately removed from the platform, and you will not need to cancel it.
{.thumbnail}
+
### Cancel the platform
+
Once you have deleted the email accounts, you will need to delete the domain name(s) associated with your Exchange platform before cancelling it. To do this, go to the `Associated domains`{.action} tab. Click the `...`{.action} button on the line for the domain name you want to delete, then click `Delete this domain`{.action}.
{.thumbnail}
@@ -100,6 +111,7 @@ In the window for managing your Exchange platform, click on the `Actions`{.actio
> [!primary]
>
> This action suspends and then deletes all of the accounts on the Exchange platform on their expiry date.
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/office_outlook_license/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/office_outlook_license/guide.en-gb.md
index c4db9a571a8..8d3f14aa7b1 100755
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/office_outlook_license/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/office_outlook_license/guide.en-gb.md
@@ -35,6 +35,7 @@ After subscribing, you can download the Outlook client as one of the following 3
#### For a Hosted Exchange account
+
Click on the `...`{.action} icon to the right of the account concerned, then on `Order an Outlook`{.action} licence.
{.thumbnail}
@@ -46,9 +47,11 @@ Set the renewal frequency for your Outlook licence, and confirm the conditions.
Once you have verified your order summary, use the `Pay`{.action} button to generate the purchase order. You will be redirected to a new page where you can pay for your order using the payment methods available to you.
You will need to wait a few moments for your Outlook licence to become available in the OVHcloud Control Panel.
+
#### For a Private Exchange account
+
Click on the `...`{.action} icon to the right of the account concerned, then on `Activate Outlook licence`{.action}.
{.thumbnail}
@@ -63,11 +66,13 @@ You will need to wait a few moments for your Outlook licence to become available
>
> Your Outlook licence will be billed on your Private Exchange platform every month.
>
+
### Downloading and installing Outlook
You now need to download the appropriate Outlook installation file for your device.
+
In the management interface for your Exchange platform, click on the `...`{.action} icon to the right of the account concerned, then on `Use Outlook licence`{.action}.
Choose the version from the drop-down menu based on your operating system and language, then click `Next`{.action}.
@@ -77,16 +82,19 @@ Choose the version from the drop-down menu based on your operating system and la
After a few moments, a download link is generated, along with a licence key needed to activate your Outlook installation.
{.thumbnail}
+
The downloaded file is in the .ISO format, i.e. a disk image. Start the installation and enter the licence key when prompted.
### Deleting the Outlook licence from your account
+
Click on the `...`{.action} icon to the right of the account concerned, then on `Delete Outlook licence`{.action}.
{.thumbnail}
Once you have confirmed, you are reminded that the licence will be permanently deleted on its expiry date.
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_office/office_csp1/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_office/office_csp1/guide.en-gb.md
index d78f6d12cfb..0fece97bec7 100755
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_office/office_csp1/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_office/office_csp1/guide.en-gb.md
@@ -42,15 +42,18 @@ Here is the list of software included in the suite:
### Order a license
+
1. Go to the [Microsoft 365 sales page](/links/web/ms365), or from the Microsoft 365 section of the OVHcloud Control Panel, click `Order`{.action}.
1. Choose from our available solutions, namely "Apps for Business" and "Apps for Enterprise".
1. Set the renewal frequency for your license group.
1. Define the number of licenses you want, then finalize your order.
+
### Activate your license
To activate the license ordered:
+
1. Select the Microsoft 365 service concerned.
1. Click the `Licenses`{.action} tab.
1. Click the `⁝`{.action} button on the license line for the activation, then click `Edit account`{.action}.
@@ -60,9 +63,11 @@ To activate the license ordered:
1. Enter the license user information, then click `Confirm`{.action}.
{.thumbnail .w-500}
+
### Install the Microsoft 365 suite on your device
+
Once the license has been activated, you will receive an email to the contact email address of your OVHcloud account. You can also find this email in your [OVHcloud Control Panel](/links/manager), by clicking on your account name in the top right-hand corner, then `My communications`{.action} in the `Emails received` section.
This email contains the information required to download and install your Microsoft 365 suite, namely **the activation email address** and the **password**.
@@ -70,6 +75,7 @@ This email contains the information required to download and install your Micros
Go to and log in with **the activation email address** and the **password** previously configured. You will be taken to a window where you can download the Microsoft 365 suite to your desktop, along with the installation instructions.
{.thumbnail .w-500}
+
#### Install Suite 365 on multiple devices
@@ -81,26 +87,31 @@ To install your license on several devices, simply reproduce [the previous step]
If you would like to set your own license password:
+
1. Select the Microsoft 365 service concerned.
1. Click the `Licenses`{.action} tab.
1. Click the `⁝`{.action} button to the right of the license concerned, then `Change password`{.action}.
{.thumbnail .w-500}
+
### Add a license to an existing group
If you want to add one or more licenses to your existing license group:
+
1. Select the Microsoft 365 service concerned.
1. Click the `Order more licenses`{.action} button on the right.
1. Determine the **number** and **license type** you wish to order, then click `Confirm`{.action}.
{.thumbnail .w-500}
+
### Manage your subscriptions
#### Delete a license in a license group
+
In the `Licenses`{.action} tab of your license group, click the `⁝`{.action} button to the right of the license you want to cancel, then click `Delete account`{.action}.
{.thumbnail .w-500}
@@ -108,11 +119,13 @@ In the `Licenses`{.action} tab of your license group, click the `⁝`{.action} b
> [!primary]
>
> Usage for the current month will be billed at the end of the month.
+
#### Cancel a license group
To terminate your Microsoft Office 365 CSP1 license group:
+
1. Click on your name in the top right-hand corner of the OVHcloud Control Panel.
1. Click `My offers and services`{.action}.
1. Identify your license group in the table for your services.
@@ -122,6 +135,7 @@ To terminate your Microsoft Office 365 CSP1 license group:
> [!primary]
>
> Usage for the current month will be billed at the end of the month.
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/microsoft_office/office_csp2/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/microsoft_office/office_csp2/guide.en-gb.md
index 322d4c5318c..73bf2a4e1f4 100755
--- a/pages/web_cloud/email_and_collaborative_solutions/microsoft_office/office_csp2/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/microsoft_office/office_csp2/guide.en-gb.md
@@ -47,6 +47,7 @@ To register as an indirect reseller, please refer to the Microsoft documentation
### Order an Office 365 Reseller service
+
- *Optional*: You can define a custom **subdomain** when you create a new platform by ticking the box provided for this purpose (subject to the available names).
- Enter your previously created MPN ID from Microsoft.
- Fill in the contact information for the end customer, and they are requested to define the manager of the licence group (*Tenant*) you are going to create.
@@ -62,9 +63,11 @@ To register as an indirect reseller, please refer to the Microsoft documentation
> [!warning]
> For products that are under licence, it is not possible to transfer an Office 365 reseller *Tenant* from one OVHcloud NIC handle to another. It is necessary to cancel the subscription on the original OVHcloud customer account and subscribe to the same type of licence on the new OVHcloud customer account.
>
+
### Manage your Office 365 Reseller service
+
Once the Office 365 service has been created, it will be available to manage in the OVHcloud Control Panel. Select the service concerned.
The following information appears:
@@ -77,9 +80,11 @@ The following information appears:
- You can also manage additional domain names from the Microsoft administration interface. See [the Microsoft documentation](https://support.microsoft.com/office/connect-your-domain-to-office-365-cd74b4fa-6d34-4669-9937-ed178ac84515).
{.thumbnail}
+
### Manage your subscriptions
+
By managing your subscriptions, you can increase or cancel licences associated with your subscription group. A table allows you to view the details:
- **ID**: Each type of licence ordered has a unique identifier (ID).
@@ -97,6 +102,7 @@ Use the to change the total number of licences in the
>
{.thumbnail}
+
### Manage users
diff --git a/pages/web_cloud/email_and_collaborative_solutions/migrating/manual_email_migration/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/migrating/manual_email_migration/guide.en-gb.md
index a07c83c19f6..8ef9ab5b642 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/migrating/manual_email_migration/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/migrating/manual_email_migration/guide.en-gb.md
@@ -63,6 +63,7 @@ The following instructions are divided into two parts:
### Outlook
+
If you have an [OVHcloud Exchange email account](/links/web/emails-hosted-exchange), you can export it directly in PST format via the OVHcloud Control Panel.
Once on your Exchange service page, in the `Email accounts`{.action} tab, click the `...`{.action} button to the right of the email account you want to export, then `Export in PST format`{.action}.
@@ -72,6 +73,7 @@ Once on your Exchange service page, in the `Email accounts`{.action} tab, click
You will then need to wait for the export process to complete, which may take from a few minutes to several hours, depending on the size of the export. At the end of it, you just need to return to the `Export in PST format`{.action} button to retrieve a link to download the file.
{.thumbnail .w-640}
+
#### Windows
diff --git a/pages/web_cloud/email_and_collaborative_solutions/migrating/migration_control_panel/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/migrating/migration_control_panel/guide.en-gb.md
index 6bef4c550b5..9239071792c 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/migrating/migration_control_panel/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/migrating/migration_control_panel/guide.en-gb.md
@@ -70,6 +70,7 @@ Order the Email Pro or Exchange service you want. Follow the steps, then wait fo
Before starting your migration, you will need to identify the version of the MX Plan you are migrating from.
+
> [!primary]
>
> The email technology of your MX Plan offer may vary depending on the date of activation of your offer or if a migration has recently taken place. This technology is particularly distinguished by the interface of its webmail. To identify it from your control panel, follow these steps:
@@ -78,6 +79,7 @@ Before starting your migration, you will need to identify the version of the MX
> 1. Note the technology used under the mention **Webmail** in the `Subscription` box.
>
> {.thumbnail .w-640}
+
#### 3.1 Manual migration of an MX Plan offer to Exchange, Email Pro or Zimbra
@@ -87,6 +89,7 @@ Before starting your migration, you will need to identify the version of the MX
>
> However, if you want to migrate an MX Plan service using the Roundcube webmail to an OVHcloud Email Pro or Exchange platform, follow the section "[Automatic migration of an MX Plan Roundcube offer to Exchange or Email Pro](#roundcube-mxplan)" of this guide.
+
> [!warning]
>
> If you have just ordered your new email solution, first add the domain name to your email platform, then start your migration.
- *For example, to migrate the "myemail@mydomain.ovh" account, you need to add the domain name "mydomain.ovh" to your platform.*
@@ -96,7 +99,9 @@ Before starting your migration, you will need to identify the version of the MX
> {.thumbnail}
>
> To find out more about adding a domain name, follow the [Email Pro guide](/pages/web_cloud/email_and_collaborative_solutions/email_pro/first_config), [Exchange guide](/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_adding_domain) or [the Zimbra guide](/pages/web_cloud/email_and_collaborative_solutions/zimbra/getting_started_zimbra).
+
+
Your MX Plan migration will be done in 3 main steps: **Renaming**, **Creating** and **Migrating**.
{.thumbnail}
@@ -130,6 +135,7 @@ Check that you can find your items after the migration by logging into the [OVHc
You can keep or delete the original account with the temporary name after this migration.
If you want to delete it, go to the `Email accounts`{.action} tab in your MX Plan, click on the `...`{.action} button, then `Reset this account`{.action}.
+
#### 3.2 Automatic migration of an MX Plan Roundcube offer to Exchange or Email Pro
@@ -148,9 +154,11 @@ You can migrate from two interfaces:
- **The configuration wizard for Hosted Exchange**, only if you have just ordered a Hosted Exchange service and have not yet set up anything on it.
- **The MX Plan section**, as soon as you have an Email Pro or Exchange service (already configured or not) and an MX Plan account that you want to migrate.
+
> As a reminder, before starting the migration, make sure that no **redirection** or **auto-replies** are configured on your MX Plan.
>
> {.thumbnail}
+
Once you are ready, follow the steps below, depending on the interface you have selected. Please note that the migration time depends on the quantity of content to be migrated to your new account. This may vary from a few minutes to several hours.
@@ -168,6 +176,7 @@ If the configuration wizard does not appear, the general information for the Exc
##### **Migration from the MX Plan interface**
+
To migrate from this interface, go to the [MX Plan](/links/control-panel/web-mx-plan) section of your OVHcloud Control Panel and select the relevant domain. In the `Emails`{.action} tab, click on `...`{.action} on the line of the relevant email account (also called the source account), then on `Migrate account`{.action}.
{.thumbnail}
@@ -179,9 +188,11 @@ If you do not have an empty account, an `Order accounts`{.action} button will ap
Finally, confirm the password for the source email account (the one you want to migrate), then click `Migrate`{.action}. You will need to repeat this process as many times as you need to for migrating other accounts.
{.thumbnail}
+
### Step 4: Verifying your domain configuration
+
At this stage, your email addresses should already be migrated and functional. For security reasons, we invite you to make sure that the configuration of your domain is correct by consulting your control panel.
To do this, select the relevant Email Pro, Exchange or Zimbra service, then go to the `Associated Domains`{.action} or `Domain`{.action} tab on your platform. Check the `Diagnostic`{.action} section or column.
@@ -193,6 +204,7 @@ To do this, select the relevant Email Pro, Exchange or Zimbra service, then go t
> If you have just migrated or modified a DNS record for your domain, it may take a few hours to be updated in your [OVHcloud Control Panel](/links/manager).
To modify the configuration, click on the red badge and perform the requested operation. This operation requires a propagation time of 4 to 24 hours maximum before it is fully effective.
+
### Step 5: Using your migrated email accounts
diff --git a/pages/web_cloud/email_and_collaborative_solutions/migrating/migration_platform/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/migrating/migration_platform/guide.en-gb.md
index d424cde76ab..368d4bbf477 100755
--- a/pages/web_cloud/email_and_collaborative_solutions/migrating/migration_platform/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/migrating/migration_platform/guide.en-gb.md
@@ -56,6 +56,7 @@ You want to migrate your email addresses on an Exchange or Email Pro platform to
### Configuring the destination platform
+
> [!warning]
>
> Before starting your migration, if you have just ordered your new email offer, first add the domain name to your email platform. If you are migrating to an MX Plan platform, the attached domain name being "fixed", you can directly proceed to the [next step](#accountsmigration).
@@ -65,6 +66,7 @@ You want to migrate your email addresses on an Exchange or Email Pro platform to
> {.thumbnail}
>
> For more details on adding a domain name, follow [the Email Pro guide](/pages/web_cloud/email_and_collaborative_solutions/email_pro/first_config), [the Exchange guide](/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_adding_domain) or [the Zimbra guide](/pages/web_cloud/email_and_collaborative_solutions/zimbra/getting_started_zimbra).
+
### Migrate email accounts
@@ -81,19 +83,23 @@ Your email accounts will be migrated in 3 main steps: **Rename** the original em
#### Rename
+
Rename the email account to be migrated with a provisional name (example: to migrate the email account *john.smith@mydomain.ovh*, rename it to *john.smith01@mydomain.ovh*).
In the `Email accounts`{.action} tab for your email platform, click on the `...`{.action} button, then `Edit`{.action}.
{.thumbnail}
+
#### Create
+
Re-create your email address on the new account for your Email Pro, Exchange or MX Plan platform. (Using the previous example, you will create *john.smith@mydomain.ovh* on your new platform.)
In the `Email accounts`{.action} tab for your platform, click on the `...`{.action} button, to the right of the target email account, then `Edit`{.action}.
{.thumbnail}
+
#### Migrate
@@ -119,10 +125,13 @@ After the migration, verify that all of your elements are present by logging int
Once the migration is complete, you can keep or delete the original account with the temporary name.
+
If you would like to delete it, go to the `Email accounts`{.action} tab on your original email platform, click on the `...`{.action} button, then `Reset this account`{.action}.
+
### Check or modify your domain configuration
+
At this stage, your email addresses should already be migrated and functional. For security reasons, please ensure that your domain is correctly configured in your Control Panel.
To do this, select the relevant Email Pro, Exchange or Zimbra service, then go to the `Associated domains`{.action} or `Domain`{.action} tab on your platform. Check the `Diagnostics`{.action} section or column.
@@ -134,6 +143,7 @@ To do this, select the relevant Email Pro, Exchange or Zimbra service, then go t
> If you have just migrated or modified a DNS record for your domain, it may take a few hours to be updated when you go to the [OVHcloud Control Panel](/links/manager).
To modify the configuration, click on the red box and carry out the requested operation. It can take between 4 and a maximum of 24 hours for DNS changes to propagate fully.
+
### Use your migrated email addresses
diff --git a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_change_password/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_change_password/guide.en-gb.md
index bd415d88a2e..fffa6dd91c9 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_change_password/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_change_password/guide.en-gb.md
@@ -68,6 +68,7 @@ You can access your OVHcloud email accounts using the password associated with t
>
> For security reasons, we recommend not using the same password twice, and choosing one that does not contain any personal information (e.g. your surname, first name and date of birth). We also recommend renewing your password regularly.
+
> [!primary]
@@ -79,9 +80,11 @@ You can access your OVHcloud email accounts using the password associated with t
> - In the `General information`{.action} tab, note the technology used under the **Webmail** comment in the `Subscription`{.action} or `Connection`{.action} box.
>
> {.thumbnail .w-500}Webmail
+
Follow the instructions for your solution:
+
> [!tabs]
> **MX Plan email (legacy version)**
>>
@@ -115,6 +118,7 @@ Follow the instructions for your solution:
>> Click the `...`{.action} button, then `Modify`{.action}.
>>{.thumbnail}
>>
+
### Changing the password via webmail
diff --git a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_creation/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_creation/guide.en-gb.md
index eb5e12a7520..533aec488f9 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_creation/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_creation/guide.en-gb.md
@@ -61,6 +61,7 @@ This section documents MX Plan offers using the **OWA** and **Zimbra** webmail t
#### Create an email account
+
To set up a new email account, go to the `Email accounts`{.action} tab. The window that opens will display the email accounts that are already available, as well as those you can still create. Next, click the `Add Account`{.action} button.
{.thumbnail .w-400}
@@ -98,9 +99,11 @@ Once you have filled in all of the required fields, click `Next`{.action}.
Next, check that all the information displayed in the summary is correct. If it is, click `Confirm`{.action}. The account you have just added will now appear in the table. You will need to wait a few minutes for the account to become available.
Repeat this step as necessary according to the number of accounts to create.
+
#### View emails
+
On the [Webmail login page](/links/web/email), enter your email address and password. Then click the `Login`{.action} button.
Select the tab corresponding to the email technology of your MX Plan solution:
@@ -119,11 +122,13 @@ Select the tab corresponding to the email technology of your MX Plan solution:
>>{.thumbnail .w-400}
To view your emails using an email client, please refer to the section ["View an email account from a device"](#configdevices).
+
#### Delete an email account
With a new MX Plan service, deleting an account is referred to as *resetting an account*.
+
> [!warning]
>
> Before deleting email accounts, make sure they are not used. You may need to back up these accounts. If required, please refer to our guide on [Migrating your email address manually](/pages/web_cloud/email_and_collaborative_solutions/migrating/manual_email_migration), which explains how to export account data from your Control Panel or email software.
@@ -131,6 +136,7 @@ With a new MX Plan service, deleting an account is referred to as *resetting an
In the `Email accounts`{.action} tab, click the `...`{.action} button to the right of the account you want to delete, then click `Reset this account`{.action}.
{.thumbnail .w-400}
+
### MX Plan Roundcube
@@ -138,6 +144,7 @@ This section is dedicated to MX Plan offers that use the **Roundcube** webmail t
#### Create an email account
+
To create a new email address, go to the `Emails`{.action} tab. The table displayed will contain all of the email accounts created as part of your MX Plan solution. Then click the `Create an email address`{.action} button.
{.thumbnail .w-400}
@@ -156,9 +163,11 @@ Once you have filled in all of the required fields, click `Next`{.action}.
Check that all the information displayed in the summary is correct; if it is, click on `Next`{.action} again. Finally, click `Confirm`{.action} to launch the creation of the email account. You will need to wait a few minutes for it to become available.
Repeat this step as necessary according to the number of accounts to create.
+
#### View emails
+
On the [Webmail login page](/links/web/email), enter your email address and password. Then click the `Login`{.action} button.
Your inbox will then appear. You can find more information in our guide on [Using your email account via the RoundCube webmail interface](/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_roundcube).
@@ -166,9 +175,11 @@ Your inbox will then appear. You can find more information in our guide on [Usin
{.thumbnail .w-400}
To view your emails using an email client, please refer to the section ["View an email account using a device"](#configdevices).
+
#### Delete an email account
+
> [!warning]
>
> Before deleting email accounts, make sure they are not used. You may need to back up these accounts. If required, please refer to our guide on [Migrating your email address manually](/pages/web_cloud/email_and_collaborative_solutions/migrating/manual_email_migration), which explains how to export account data from your Control Panel or email software.
@@ -176,6 +187,7 @@ To view your emails using an email client, please refer to the section ["View an
In the `Emails`{.action} tab, click the `...`{.action} button to the right of the account you want to delete, then click `Disable account`{.action}.
{.thumbnail .w-400}
+
### View an email account from a device
diff --git a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_generalities/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_generalities/guide.en-gb.md
index 39ecfb70817..99c73e7f173 100755
--- a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_generalities/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_generalities/guide.en-gb.md
@@ -46,6 +46,7 @@ If you have just purchased an MX Plan solution, this means you have email addres
**Continue with the email technology used by your MX Plan service**.
+
> [!primary]
>
> **Identify the email technology for your MX Plan solution.**
@@ -55,6 +56,7 @@ If you have just purchased an MX Plan solution, this means you have email addres
> - In the `General information`{.action} tab, note the technology used under the **Webmail** mention in the `Subscription`{.action} or `Connection`{.action} box.
>
> {.thumbnail .w-500}
+
**Contents**
@@ -71,6 +73,7 @@ If you have just purchased an MX Plan solution, this means you have email addres
To find out how to create an email address, click on the tab corresponding to the email technology used by your MX Plan service:
+
> [!tabs]
> **Roundcube**
>>
@@ -108,6 +111,7 @@ To find out how to create an email address, click on the tab corresponding to th
>>
>> {.thumbnail .w-500}
>>
+
### Use your email addresses
@@ -221,10 +225,11 @@ Do you want to redirect your emails to another recipient, create an alias or sys
To do this, click on the tab corresponding to your email technology:
+
> [!tabs]
> **Roundcube**
>>
->> To add a redirection or an alias, click on the `Emails`{.action} tab of your MX Plan service, then click on the `Manage redirections`{.action} button on the right.
+>> To add a redirection or an alias, click on the `Emails`{.action} tab of your MX Plan service, then click on the `Manage redirections`{.action} button on the right.
>> The table of redirections that are already active appears. On the right, click `Add a redirection`{.action} to start creating your redirection or alias.
>>
>> - `From address`: Enter the email address you would like to redirect.
@@ -246,6 +251,7 @@ To do this, click on the tab corresponding to your email technology:
>> - `Choose a copy method`: Define whether you want to keep a copy of the email received at the targeted email address (`From address`) or directly redirect to the redirection address (`To address`) without saving a copy.
>>
>> To understand how to use redirections and aliases on your MX Plan service, please read our full guide: “[Use email redirections](/pages/web_cloud/email_and_collaborative_solutions/common_email_features/feature_redirections)”.
+
### Automatic reply
@@ -253,10 +259,11 @@ It is important to be able to set up an automatic response in case you cannot vi
Select the tab corresponding to the email technology of your MX Plan solution:
+
> [!tabs]
> **Roundcube**
>>
->> To add an automatic reply to one of your email addresses, click on the `Emails`{.action} tab of your MX Plan service, then click the `Manage replies`{.action} button on the right.
+>> To add an automatic reply to one of your email addresses, click on the `Emails`{.action} tab of your MX Plan service, then click the `Manage replies`{.action} button on the right.
>> The table of auto-replies that are already active is displayed. On the right, click `Add auto-reply`{.action} to start creating your redirection or alias.
>>
>> For more details on setting up an automatic response from your MX Plan service in the OVHcloud Control Panel, please read our guide on “[MX Plan - Creating an automatic response on an email address](/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_auto_responses)”.
@@ -267,8 +274,9 @@ Select the tab corresponding to the email technology of your MX Plan solution:
>>
> **OWA**
>>
->> You can set up an automatic reply directly by logging in to your email account via Webmail. For further details, please refer to the section "Adding automatic replies" in our guide on [Using an email address via the Outlook Web App (OWA)](/pages/web_cloud/email_and_collaborative_solutions/using_the_outlook_web_app_webmail/email_owa).
+>> You can set up an automatic reply directly by logging in to your email account via Webmail. For further details, please refer to the section “Adding automatic replies” in our guide on [Using an email address via the Outlook Web App (OWA)](/pages/web_cloud/email_and_collaborative_solutions/using_the_outlook_web_app_webmail/email_owa).
>>
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_roundcube/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_roundcube/guide.en-gb.md
index e9c84b2a0a3..2205b1a56a2 100755
--- a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_roundcube/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_roundcube/guide.en-gb.md
@@ -15,8 +15,9 @@ With the OVHcloud MX Plan, you can send and receive emails from third-party soft
- Access to the MX Plan email account you would like to use; for more information, please refer to our guide [Getting started with an MX Plan](/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_generalities).
- Your OVHcloud email solution **MX Plan** must use the webmail technology **Roundcube**. To identify it, follow the instructions below.
+
> [!primary]
->
+>
> **How do I identify the technology used on my MX Plan solution?**
>
> The email technology used for your MX Plan solution is characterized by its webmail interface. To identify it via the OVHcloud Control Panel, follow this path:
@@ -29,6 +30,7 @@ With the OVHcloud MX Plan, you can send and receive emails from third-party soft
> 1. Note the technology used as **Webmail**.
>
> {.thumbnail .w-500}
+
---
@@ -370,11 +372,15 @@ To add a response, click the `+`{.action} button at the bottom of the `Replies`
### Adding an autoresponder
+
You want to add an automatic reply to your email account when you are absent or unavailable. This feature cannot be enabled via webmail, but via your [OVHcloud Control Panel](/links/manager), in the management interface for your email accounts. Read our guide "[Creating an autoresponder for your email addresses](/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_auto_responses/)".
+
### Changing your email password
+
To change your email password, you will need to log in to your [OVHcloud Control Panel](/links/manager), in the interface for managing your email addresses. Read our guide "[Changing an email password](/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_change_password/)".
+
### Writing an email
diff --git a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/faq-emails/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/faq-emails/guide.en-gb.md
index 28d7d36b4a1..c6862f4eba2 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/faq-emails/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/faq-emails/guide.en-gb.md
@@ -120,10 +120,12 @@ Below is a summary table of key email features, sorted by technology and configu
The email technology used for your MX Plan solution is characterized by its webmail interface. To identify it via the OVHcloud Control Panel:
+
1. From the `General Information`{.action} tab, select by default.
1. Note the technology used as **Webmail**.
{.thumbnail .w-500}
+
///
@@ -301,8 +303,11 @@ For security and confidentiality reasons, it is not possible to **retrieve** a p
/// details | How do I limit the amount of SPAM I receive?
-To limit the receipt of SPAM, you can set up filters on your emails (called "Filters" on the MX Plan solution). The purpose of these emails is to delete or move them into the SPAM folder as soon as they are received.
-To do this, click on the `Emails`{.action} tab, then in the `Filters` column, click on the "Account filter management" icon.
+To limit the receipt of SPAM, you can set up filters on your emails (called “Filters” on the MX Plan solution). The purpose of these emails is to delete or move them into the SPAM folder as soon as they are received.
+
+
+To do this, click on the `Emails`{.action} tab, then in the `Filters` column, click on the “Account filter management” icon.
+
If the `Filters` column is not present in your Control Panel, you will need to create filters via mailbox rules in the [webmail](/links/web/email). You can refer to the following guide for more details: “[Inbox rules from the OWA interface](/pages/web_cloud/email_and_collaborative_solutions/using_the_outlook_web_app_webmail/creating-inbox-rules-in-owa-mx-plan)”.
diff --git a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_auto_responses/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_auto_responses/guide.en-gb.md
index 0be46ea846e..18b7317ac24 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_auto_responses/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_auto_responses/guide.en-gb.md
@@ -33,6 +33,7 @@ This OVHcloud feature allows you to set up an automatic email responder (auto-re
### Creating an auto-reply
+
Open the tab `Emails`{.action}, then click on the button `Manage auto-replies`{.action} on the right.
You will be redirected to the `Manage auto-replies` section where all of the email responders for this domain name are listed.
@@ -62,6 +63,7 @@ The window `Add an auto-reply` appears. Fill out the form according to the infor
- `Message`: This will be the reply to incoming mails while the responder is active.
Then click `Confirm`{.action} to finish configuring your automatic reply.
+
> [!success]
>
@@ -69,9 +71,11 @@ Then click `Confirm`{.action} to finish configuring your automatic reply.
### Modifying or deleting an automatic reply
+
Once your automatic reply has been created, it will appear in the table in the `Manage auto-replies`{.action} section of your email service. You can delete or modify a responder by clicking on `...`{.action} to the right of it.
{.thumbnail}
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_delegation/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_delegation/guide.en-gb.md
index ae1a270100a..c19e086db39 100755
--- a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_delegation/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_delegation/guide.en-gb.md
@@ -46,12 +46,15 @@ By creating a delegation, you can enable an email account user to manage their o
> When you set up a delegation on an email account, it will appear in the relevant [Control Panel](/links/manager). However, only the modifications listed in the [Objective](#objective) section of this guide will be possible in this situation.
>
+
Switch to the tab `Emails`{.action} to view the list of email accounts in your MX Plan solution.
{.thumbnail}
+
### Delegating all of your email accounts to one or more OVHcloud accounts
+
This type of delegation allows its recipient to manage passwords, filters, email auto-replies, redirections/aliases, and mailing lists.
Click the button `Manage the elements shared by all email addresses`{.action}.
@@ -63,9 +66,11 @@ This opens a new section. Click the `+`{.action} button to the right of `Add a u
{.thumbnail}
You can delegate the management of your MX Plan service to multiple OVHcloud customer accounts.
+
### Delegating one or more email accounts to a user
+
With this delegation, the user can change the password for the email account concerned, and manage its filters.
To the right of the email account you want to delegate, click on the `...`{.action} button, then `Delegation management`{.action}.
@@ -77,6 +82,7 @@ Enter the OVHcloud NIC handle that will benefit from this delegation, and confir
{.thumbnail}
You can add multiple OVHcloud customer accounts to manage each email address.
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_filters/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_filters/guide.en-gb.md
index a0f1ad481fd..41cc7c85621 100755
--- a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_filters/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_filters/guide.en-gb.md
@@ -42,6 +42,7 @@ For example: you can automatically delete emails tagged as spam by our spam prot
## Instructions
+
In the table listing your email addresses, click on the `Filter`{.action} icon in the row of the email address concerned.
{.thumbnail}
@@ -49,9 +50,11 @@ In the table listing your email addresses, click on the `Filter`{.action} icon i
A new window will open which contains the list of filters currently configured for this email address. To add one, click on the button `Add a Filter`{.action}.
{.thumbnail}
+
### Understanding the email filter settings
+
{.thumbnail}
#### Information
@@ -104,9 +107,11 @@ You can choose between these types of actions:
- **redirect to a local address**: redirects the email to one of your other email addresses on the same domain.
- **deletion**: deletes the email from your inbox without further notice.
- **redirect to a remote address**: redirects the email to whichever email address you enter.
+
### Examples
+
#### Deleting spam emails
> [!warning]
@@ -148,6 +153,7 @@ This filter example consists of two rules:
In the Control Panel, the filter configuration looks like this:
{.thumbnail}
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_mailing_list/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_mailing_list/guide.en-gb.md
index 4990c07e296..4468ec5fdb6 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_mailing_list/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/feature_mailing_list/guide.en-gb.md
@@ -51,6 +51,7 @@ The sender sends an email to the mailing list. The moderator receives an email w
### Create a mailing list
+
> [!success]
>
> A mailing list behaves like an email address. You cannot change its name. If you no longer like the name of a mailing list, you will need to create a new one and delete the old one.
@@ -88,14 +89,20 @@ Fill in the form with the information listed in the table below:
> - 250 if emails are not moderated
>
+
+
### Manage mailing list options
+
To modify the mailing list options, click the `...`{.action} to the right-hand side of it. You can then update the options, delete the mailing list, or share the list of subscribers via email.
{.thumbnail}
+
+
### Manage subscribers
+
To manage subscribers to your mailing list, click on the silhouette next to the “Subscribers” column.
{.thumbnail}
@@ -120,8 +127,11 @@ There are two ways of adding and removing subscribers:
Click `Export subscribers in CSV format`{.action} to generate a CSV file containing all of your subscribers. This option is not available in our example, because no subscribers have been added.
+
+
### Manage moderators
+
To manage moderators on your mailing list, click on the silhouette in the “Moderators” column.
{.thumbnail}
@@ -148,6 +158,7 @@ There are two ways of adding and removing moderators:
>
Depending on the number of subscribers you need to add, this may take some time to do.
+
### Subscribe to a mailing list
diff --git a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/how_to_configure_outlook_2016/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/how_to_configure_outlook_2016/guide.en-gb.md
index 845933b079a..5a387966151 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/how_to_configure_outlook_2016/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/how_to_configure_outlook_2016/guide.en-gb.md
@@ -38,6 +38,7 @@ Email addresses from the **MX Plan** and [Zimbra Starter](/links/web/emails-zimb
- Have the [new Outlook](https://support.microsoft.com/en-gb/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627) for Windows.
- Have the credentials related to the email address you wish to configure.
+
---
@@ -48,6 +49,7 @@ Email addresses from the **MX Plan** and [Zimbra Starter](/links/web/emails-zimb
---
+
/// details | Information related to the management and configuration of OVHcloud services
@@ -254,11 +256,13 @@ This is why we invite you to consult the chapter corresponding to the interface
>>
>> The window is divided into two parts, **Incoming mail** and **Outgoing mail**. Click on the part you wish to modify.
>>
+>>
>> > [!primary]
>> >
>> > In our example, the server name used is "pro**?**.mail.ovh.net". You will need to replace the character "?" with the number corresponding to the server of your Email Pro service.
>> >
>> > Find this number in your [OVHcloud Control Panel](/links/manager), in the `Web Cloud`{.action} section then `Email Pro`{.action}. The server name is visible in the **Connection** box of the `General information`{.action} tab.
+>>
>>
>> {.thumbnail}
>>
diff --git a/pages/web_cloud/email_and_collaborative_solutions/troubleshooting/diagnostic_advanced/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/troubleshooting/diagnostic_advanced/guide.en-gb.md
index 82d1ce508d5..de68f11340a 100755
--- a/pages/web_cloud/email_and_collaborative_solutions/troubleshooting/diagnostic_advanced/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/troubleshooting/diagnostic_advanced/guide.en-gb.md
@@ -76,6 +76,7 @@ Start by checking that you are up to date with your [payments](/pages/account_an
Follow these steps to ensure that your relevant services are up and running:
+
> [!tabs]
> **Domain name**
>>
@@ -100,6 +101,7 @@ Follow these steps to ensure that your relevant services are up and running:
> **Zimbra**
>>
>> Go to the `Web Cloud`{.action} section, click `Zimbra Mail`{.action}. Click the `Email account`{.action} tab. Check the email account status in the `Status` column.
+
///
@@ -151,6 +153,7 @@ Make sure you have the right password. If necessary, you can modify it. Also che
Here is how to change the password for an email address:
+
> [!tabs]
> **MX Plan email account**
>>
@@ -167,6 +170,7 @@ Here is how to change the password for an email address:
> **Zimbra**
>>
>> For a **Zimbra** solution, go to the `Web Cloud`{.action} section and click `Zimbra Mail`{.action}. In the `Email account`{.action} tab, click the `⋮`{.action} button, then click `Edit`{.action} to change the password.
+
///
diff --git a/pages/web_cloud/email_and_collaborative_solutions/troubleshooting/email_manage_quota/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/troubleshooting/email_manage_quota/guide.en-gb.md
index 7170c444576..a7fe053a09a 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/troubleshooting/email_manage_quota/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/troubleshooting/email_manage_quota/guide.en-gb.md
@@ -79,6 +79,7 @@ You can do this via the OVHcloud Control Panel if you are managing the email ser
#### From the Control Panel
+
In the [OVHcloud Control Panel](/links/manager), go to the `Web Cloud`{.action} section, then follow the instructions for your solution:
> [!tabs]
@@ -102,6 +103,7 @@ In the [OVHcloud Control Panel](/links/manager), go to the `Web Cloud`{.action}
>> Click `Zimbra Mail`{.action}. Go to the `Email account`{.action} tab. The window that opens will display the existing email accounts. In the `Quota` column, you can see how much storage your email address is currently consuming.
>>{.thumbnail}
>>
+
#### From webmail
@@ -143,6 +145,7 @@ Before you perform any other operation on your email account, you will need to f
#### Increase the capacity of your email account
+
You can increase the storage capacity of your email account, if it has not reached its maximum capacity. Below, you will find the approach to follow, depending on your solution:
> [!tabs]
@@ -154,7 +157,7 @@ You can increase the storage capacity of your email account, if it has not reach
>> {.thumbnail}
>>
> **Email Pro**
->>
+>>
>> The Email Pro solution has a unique capacity of 10 GB. To increase it, you need to switch to a plan that includes more storage space. Follow the steps below to[change your email service](#switchingoffer).
>>
> **Exchange**
@@ -170,6 +173,7 @@ You can increase the storage capacity of your email account, if it has not reach
>> The Zimbra Starter solution includes 15 GB of storage. If you would like to increase its capacity, you can switch to the Zimbra Pro solution.
>> In the `Email account`{.action} tab of your platform, click the `...`{.action} button to the right of the account you want to modify, then click `Upgrade`{.action}.
>> If you have a Zimbra Pro or Business solution, you already have the maximum capacity of 50 GB. You will need to free up space on your Zimbra account by deleting unnecessary items, or [archive your emails](#archiveorswitch) on your computer locally.
+
### 3. **Archive** emails or **change your email solution**
@@ -258,6 +262,7 @@ Once you have installed your email software, follow the instructions below to pr
#### Change your email solution to increase capacity
+
Select the current solution for your email account from the menu below:
> [!tabs]
@@ -279,6 +284,7 @@ Select the current solution for your email account from the menu below:
>> The Zimbra Starter solution includes 15 GB of storage. If you would like to increase capacity, you can switch to the Zimbra Pro solution.
>> In the `Email account`{.action} tab of your platform, click the `...`{.action} button to the right of the account you want to modify, then click `Upgrade`{.action}.
>>{.thumbnail}
+
## Go further
diff --git a/pages/web_cloud/email_and_collaborative_solutions/troubleshooting/locked_for_spam/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/troubleshooting/locked_for_spam/guide.en-gb.md
index d51f1e56121..0ab1694a477 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/troubleshooting/locked_for_spam/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/troubleshooting/locked_for_spam/guide.en-gb.md
@@ -45,6 +45,7 @@ When your email address is blocked for spam, it means that suspicious activity h
Before continuing, if the block concerns an MX Plan email address, identify the email technology used by your solution in order to follow the correct unblocking process.
+
> [!primary]
>
> **Identify the email technology of your MX Plan solution.**
@@ -57,6 +58,7 @@ Before continuing, if the block concerns an MX Plan email address, identify the
>
> - If the technology displayed is **RoundCube**, follow the instructions in the **MX Plan - RoundCube** tab.
> - If the technology displayed is **OWA** or **Zimbra**, follow the instructions in the **MX Plan - OWA / Zimbra** tab.
+
### Step 1: Why is your email address blocked for spam?
@@ -90,6 +92,7 @@ If the suspicious activity detected by the anti-spam system was not initiated by
Select the relevant email solution in the following tabs:
+
> [!tabs]
> **Exchange**
>>
@@ -123,12 +126,15 @@ Select the relevant email solution in the following tabs:
>> > [!warning]
>> >
>> > In rare cases, the "Blocked for SPAM" column may show "No" despite the fact that the email address is blocked. If you have taken the necessary measures to secure the email address, the solution remains the same as above.
+
### Step 3: Access the support ticket
+
Following step 2, you will be redirected to the "My support requests" window. Click the `...`{.action} button to the right of the ticket with the subject "Account locked for spam.", then click `See more information`{.action}.
{.thumbnail}
+
Here you will find the email that was sent to you, which generated a support ticket.
diff --git a/pages/web_cloud/email_and_collaborative_solutions/zimbra/getting_started_zimbra/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/zimbra/getting_started_zimbra/guide.en-gb.md
index ba2a7e319a5..0504c06cb18 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/zimbra/getting_started_zimbra/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/zimbra/getting_started_zimbra/guide.en-gb.md
@@ -71,6 +71,7 @@ The diagram below summarizes the hierarchical link between the above-mentioned e
### Organizations
+
If you are adding a large number of domain names to your Zimbra service, it may be useful to group them together by associating them with an "Organization". From your Zimbra service, click `Organization`{.action}.
{.thumbnail .w-500}
@@ -90,9 +91,11 @@ You can see that the filter is applied when the label appears next to the name o
To remove the filter, simply click on the cross of the filter.
{.thumbnail .w-500}
+
### Domains
+
> [!warning]
>
> For optimal operation when you use the same domain name between OVHcloud solutions [Exchange](/links/web/emails-hosted-exchange), [Email Pro](/links/web/email-pro) and Zimbra, it is necessary to configure the domain name in `non-authoritative`. To find out how to configure a non-authoritative domain name on an Exchange or Email Pro platform, please read our guide on [Adding a domain name on an email platform](/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_adding_domain).
@@ -173,9 +176,11 @@ In the `Domain`{.action} tab of your Zimbra service, click on the "⁝" icon
- **SRV**: Facilitates the configuration of your Zimbra account when you configure it on an email software (Outlook, Mail for Mac, Thunderbird, etc.).
{.thumbnail .w-500}
+
### Email accounts
+
You can manage your Zimbra service email addresses from the `Email accounts`{.action} tab. The table displays the list of email accounts on your service, as well as 3 pieces of information for each:
- **Organization**: If your email account domain name is linked to an organization, you will automatically find its label in this column.
@@ -238,6 +243,7 @@ It is possible to upgrade or downgrade any Zimbra account.
>
> - No file is stored on your storage volume "Briefcase" if you are switching to the Starter plan.
> - The content of your email account must be less than 15 GB if you are switching to the Starter plan.
+
### View your email account
@@ -287,6 +293,7 @@ For more details on using Zimbra webmail, please read our guide on [Using Zimbra
### Alias
+
Alias addresses for your email account allow you to keep your account's email address private. You can disclose alias addresses to your contacts and emails sent to these addresses will then be redirected to your email account.
Click on the steps below to create an alias:
@@ -318,6 +325,7 @@ Click on the steps below to create an alias:
>>
>>{.thumbnail .w-500}
>>
+
### Automatic replies
diff --git a/pages/web_cloud/email_and_collaborative_solutions/zimbra/migrate_mxplan_to_zimbra/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/zimbra/migrate_mxplan_to_zimbra/guide.en-gb.md
index 96366fa7fa2..2dc15321251 100644
--- a/pages/web_cloud/email_and_collaborative_solutions/zimbra/migrate_mxplan_to_zimbra/guide.en-gb.md
+++ b/pages/web_cloud/email_and_collaborative_solutions/zimbra/migrate_mxplan_to_zimbra/guide.en-gb.md
@@ -65,6 +65,7 @@ Use the migration tool [**O**VH **M**ail **M**igrator](/links/web/omm) (**OMM**)
The migration with OMM is carried out in 3 steps: create a project, configure the migration, then track its progress. Click on each tab to display the corresponding instructions.
+
> [!tabs]
> **Step 1**
>>
@@ -116,6 +117,7 @@ The migration with OMM is carried out in 3 steps: create a project, configure th
>> - `Delete my migration data (GDPR)`{.action}: Triggers the deletion of all migration-related data. Information on migration events is retained.
>>
>> {.thumbnail}
+
For more details on using OMM, please read our guide "[Migrating email accounts via OVHcloud Mail Migrator](/pages/web_cloud/email_and_collaborative_solutions/migrating/migration_omm)".
@@ -143,7 +145,9 @@ To delete the MX Plan email address (e.g. `contact@mydomain.ovh`), follow our gu
#### 2.2 - Rename the Zimbra email address
+
In your OVHcloud Control Panel, access your Zimbra service and rename the temporary Zimbra email address to the migrated MX Plan address. Using the example from step 2 of chapter 1.2 above, the temporary address `zimbra2@mydomain.ovh` will be renamed to `john.smith@mydomain.ovh`, which is the address in use.
+
### Conclusion