Microsoft PowerToys version
0.86.0.0
Installation method
Microsoft Store
Area(s) with issue?
General
Steps to reproduce
I clicked an explorer shortcut on my taskbar to open a folder.
✔️ Expected Behavior
Folder opens.
❌ Actual Behavior
Pc froze for a few seconds, music playing was lagging (kinda like it played the same .1s over and over). Tried a second time, same thing, screen went dark for a few seconds then slowly came back (black windows on orange background, then was ok and I got the error message).
Upload Bug Report ZIP-file
2026-04-13.txt
Additional Information
Possibly also related to Unity 3D crashing at the same time. Can't tell if the issue was caused by Unity or PowerToys, both seem to have crashed at the same time:
Failed to present D3D11 swapchain due to device reset/removed. This error can happen if you draw or dispatch very expensive workloads to the GPU, which can cause Windows to detect a GPU Timeout and reset the device. (see https://docs.microsoft.com/en-us/windows-hardware/drivers/display/timeout-detection-and-recovery). if you believe this error is due to built-in Unity functionality, please submit a bug. This is an unrecoverable error and the editor will shut down.
Other Software
No response
Microsoft PowerToys version
0.86.0.0
Installation method
Microsoft Store
Area(s) with issue?
General
Steps to reproduce
I clicked an explorer shortcut on my taskbar to open a folder.
✔️ Expected Behavior
Folder opens.
❌ Actual Behavior
Pc froze for a few seconds, music playing was lagging (kinda like it played the same .1s over and over). Tried a second time, same thing, screen went dark for a few seconds then slowly came back (black windows on orange background, then was ok and I got the error message).
Upload Bug Report ZIP-file
2026-04-13.txt
Additional Information
Possibly also related to Unity 3D crashing at the same time. Can't tell if the issue was caused by Unity or PowerToys, both seem to have crashed at the same time:
Failed to present D3D11 swapchain due to device reset/removed. This error can happen if you draw or dispatch very expensive workloads to the GPU, which can cause Windows to detect a GPU Timeout and reset the device. (see https://docs.microsoft.com/en-us/windows-hardware/drivers/display/timeout-detection-and-recovery). if you believe this error is due to built-in Unity functionality, please submit a bug. This is an unrecoverable error and the editor will shut down.Other Software
No response