x_snc_hack4good_0_hack4good_proposal_5c784238c3b4b250325d38bc050131af.xml

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    <x_snc_hack4good_0_hack4good_proposal action="INSERT_OR_UPDATE">
        <focus_area>other</focus_area>
        <notes/>
        <participation>yes</participation>
        <potential_impact><![CDATA[<p>Could train 25,000&#43; seniors in digital skills within the first year, prevent fraud losses, reduce social isolation by enabling 80% of users to video call family, and decrease scam reports by 40% among trained users. Would also track completion of safety courses and measure confidence improvements in technology use.</p>]]></potential_impact>
        <problem_statement>Many elderly people lack basic digital skills to safely use smartphones, computers, and the internet, making them vulnerable to threats while also preventing them from accessing important online services like healthcare, banking, and family communication.</problem_statement>
        <project_name>SeniorSafe Digital: Literacy &amp; Protection Platform</project_name>
        <solution_proposal><![CDATA[<h2><strong>How do you envision the ideal solution to this  problem?</strong></h2>
<p> </p>
<h3>Which ServiceNow products or capabilities would be used?</h3>
<p></p><p>A senior-friendly portal and mobile app with large fonts and simple navigation for accessing training courses</p>
<p>Knowledge Management for educational content and guides</p>
<p>Virtual Agent for answering common questions, Community forums for peer support and Performance Analytics to measure training completion and fraud prevention success.</p>
<p> </p>
<hr style="border-top: 3px solid #bbb;" />
<h3>Are there any technical dependencies for the proposed solution?</h3>
<p>No technical dependencies highlighted for this solution</p>
<p> </p>
<hr style="border-top: 3px solid #bbb;" />
<h3>What challenges would you foresee in implementing this idea?</h3>
<p></p><p>Many seniors have limited internet access or struggle with basic technology, making initial platform adoption difficult.</p>]]></solution_proposal>
        <state>submitted</state>
        <sys_class_name>x_snc_hack4good_0_hack4good_proposal</sys_class_name>
        <sys_created_by>admin</sys_created_by>
        <sys_created_on>2025-10-22 17:49:40</sys_created_on>
        <sys_id>5c784238c3b4b250325d38bc050131af</sys_id>
        <sys_mod_count>1</sys_mod_count>
        <sys_name>SeniorSafe Digital: Literacy &amp; Protection Platform</sys_name>
        <sys_package display_value="Hack4Good Idea Submission" source="x_snc_hack4good_0">95b5d2b7938832108543b2597bba109c</sys_package>
        <sys_policy/>
        <sys_scope display_value="Hack4Good Idea Submission">95b5d2b7938832108543b2597bba109c</sys_scope>
        <sys_update_name>x_snc_hack4good_0_hack4good_proposal_5c784238c3b4b250325d38bc050131af</sys_update_name>
        <sys_updated_by>admin</sys_updated_by>
        <sys_updated_on>2025-10-22 17:49:41</sys_updated_on>
    </x_snc_hack4good_0_hack4good_proposal>
</record_update>