diff --git a/datamodel.itop-standard-email-synchro.xml b/datamodel.itop-standard-email-synchro.xml index 22807b1..5fa5a6a 100755 --- a/datamodel.itop-standard-email-synchro.xml +++ b/datamodel.itop-standard-email-synchro.xml @@ -82,6 +82,11 @@ true + + unknown_caller_rejection_reply_subject + + true + caller_default_values @@ -151,6 +156,27 @@ true + + closed_ticket_behavior + + error + process + new_ticket + update_ticket + + new_ticket + false + + + closed_ticket_reply_subject + + true + + + closed_ticket_reply + + true + @@ -251,7 +277,7 @@ EOF Overload-DBObject sLastError = null; + $this->sLastError = null; $this->Trace("Processing new eMail (index = $index)"); $oTicket = null; if ($this->IsUndesired($oEmail)) @@ -427,15 +453,8 @@ EOF if (is_null($oTicket)) { $this->Trace("iTop Simple Email Synchro: WARNING the message ({$oEmail->sUIDL}) got a EmailReplica#{$oEmailReplica->GetKey()} with the ticket_id={$oEmailReplica->Get('ticket_id')} but the ticket does not exist."); - } elseif (MetaModel::IsValidAttCode(get_class($oTicket), "operational_status") && $oTicket->Get("operational_status") === "closed") { - $this->Trace("iTop Simple Email Synchro: WARNING the message ({$oEmail->sUIDL}) is related to the CLOSED (operational_status) ticket {$oTicket->Get('id')}"); - return null; - } elseif (MetaModel::IsValidAttCode(get_class($oTicket), "status") && $oTicket->Get("status") === "closed") { - $this->Trace("iTop Simple Email Synchro: WARNING the message ({$oEmail->sUIDL}) is related to the CLOSED (status) ticket {$oTicket->Get('id')}"); - return null; - } - else { - return $oTicket; + } else { + return $this->CheckTicketStatus($oTicket); } } } @@ -444,27 +463,77 @@ EOF // No associated ticket found by parsing the headers, check // if the subject does not match a specific pattern $sPattern = $this->FixPattern($this->Get('title_pattern')); - if(($sPattern != '') && (preg_match($sPattern, $oEmail->sSubject, $aMatches))) - { + if(($sPattern != '') && (preg_match($sPattern, $oEmail->sSubject, $aMatches))) { $oFilter = DBSearch::FromOQL('SELECT Ticket WHERE ref = :ref'); - foreach ($aMatches as $sMatch) - { - if (!empty($sMatch)) - { + foreach ($aMatches as $sMatch) { + if (!empty($sMatch)) { $this->Trace("iTop Simple Email Synchro: Retrieving ticket $sMatch (match by subject pattern)..."); $oSet = new DBObjectSet($oFilter, array(), array('ref' => $sMatch)); $oTicket = $oSet->Fetch(); - if ($oTicket) - { - break; + if ($oTicket) { + return $this->CheckTicketStatus($oTicket,$oEmail); } - } - } + } + } } return $oTicket; }]]> + + + false + protected + Overload-DBObject + Get("operational_status") === "closed") || + (MetaModel::IsValidAttCode(get_class($oTicket), "status") && $oTicket->Get("status") === "closed")) { + //send mail if configured to do so + $sReplyBody = $this->Get('closed_ticket_reply'); + $sReplySubject = $this->Get('closed_ticket_reply_subject'); + if (utils::IsNotNullOrEmptyString($sReplyBody)|| utils::IsNotNullOrEmptyString($sReplySubject) ) { + $sContactQuery = 'SELECT Person WHERE email = :email'; + $oSet = new DBObjectSet(DBObjectSearch::FromOQL($sContactQuery), array(), array('email' => $oEmail->sCallerEmail)); + $oPerson = $oSet->Fetch(); + $aPlaceholders = [ + '$subject$', + '$senderEmail$', + '$senderName$', + '$senderFirstName$' + ]; + $aReplacement = [ + $oEmail->sSubject, + $oEmail->sCallerEmail, + $oPerson->Get('name'), + $oPerson->Get('first_name'), + ]; + //replace the only autorized placeholder $subject$ + if (utils::IsNullOrEmptyString($sReplySubject)){ + $sReplySubject = 'Re: '.$oEmail->sSubject; + } else { + $sReplySubject = str_replace($aPlaceholders,$aReplacement, $sReplySubject); + } + $sReplyBody = str_replace($aPlaceholders, $aReplacement, $sReplyBody); + $sReplyBody = str_replace("\n", "
", $sReplyBody); + $sReplyTo = $oEmail->sCallerEmail; + $sReplyFrom = $oEmail->aTos[0]['email']; + $this->Trace("From: ".$sReplyFrom."\nTo: ".$sReplyTo."\n".$sReplySubject."\n\n".$sReplyBody); + $oEmail->oRawEmail->SendAsAttachment($sReplyTo, $sReplyFrom, $sReplySubject, $sReplyBody); + } + + if ($this->Get('closed_ticket_behavior') === 'new_ticket') { + $this->Trace("iTop Simple Email Synchro: WARNING the message ({$oEmail->sUIDL}) is related to the CLOSED (operational_status) ticket {$oTicket->Get('id')}"); + return null; + } + } + return $oTicket; + }]]> + AddAttachments($oTicket, $oEmail, true, $aIgnoredAttachments, $oCaller, $oUser); // Cannot insert them for real since the Ticket is not saved yet (we don't know its ID) - // we'll have to call UpdateAttachments once the ticket is properly saved + // we'll have to call UpdateAttachments once the ticket is properly saved $oTicketDescriptionAttDef = MetaModel::GetAttributeDef(get_class($oTicket), 'description'); $bForPlainText = true; // Target format is plain text (by default) if ($oTicketDescriptionAttDef instanceof AttributeHTML) @@ -798,6 +867,31 @@ EOF $this->SetNextAction(EmailProcessor::MARK_MESSAGE_AS_ERROR); // Keep the message in the mailbox, but marked as error return; } + if($this->Get('closed_ticket_behavior') === 'error'){ + if ((MetaModel::IsValidAttCode(get_class($oTicket), "operational_status") && $oTicket->Get('operational_status') =='closed') || (MetaModel::IsValidAttCode(get_class($oTicket), "status") && $oTicket->Get("status") === "closed")) { + $this->sLastError='Ticket '.$oTicket->GetName().' is closed. Cannot update a closed ticket.'; + return null; + } + } + if($this->Get('closed_ticket_behavior') === 'process'){ + if ((MetaModel::IsValidAttCode(get_class($oTicket), "operational_status") && $oTicket->Get('operational_status') =='closed') || (MetaModel::IsValidAttCode(get_class($oTicket), "status") && $oTicket->Get("status") === "closed")) { + $this->Trace("iTop Simple Email Synchro: WARNING the message ({$oEmail->sUIDL}) is related to the CLOSED (operational_status) ticket {$oTicket->Get('id')}"); + // process the mail as usual but do not update the ticket + if ($this->Get('email_storage') == 'delete') { + // Remove the processed message from the mailbox + $this->Trace("Ticket updated, deleting the source eMail '".$oEmail->sSubject."'"); + $this->SetNextAction(EmailProcessor::DELETE_MESSAGE); + } else if ($this->Get('email_storage') == 'move') { + // Remove the processed message from the mailbox + $this->Trace("Ticket created, move the source eMail '".$oEmail->sSubject."'"); + $this->SetNextAction(EmailProcessor::MOVE_MESSAGE); + } else { + // Keep the message in the mailbox + $this->SetNextAction(EmailProcessor::NO_ACTION); + } + return $oTicket; + } + } // Try to extract what's new from the message's body $this->Trace("iTop Simple Email Synchro: Updating the iTop ticket ".$oTicket->GetName()." from eMail '".$oEmail->sSubject."'"); @@ -1204,6 +1298,7 @@ EOF Overload-DBObject Trace(json_encode(\MyHelpers::get_callstack(1))); $sTo = $this->Get('notify_errors_to'); $sFrom = $this->Get('notify_errors_from'); // The behavior is overriden in case of undesired_message @@ -1226,15 +1321,29 @@ EOF // if rejection reply $sRejectionReply = $this->Get('unknown_caller_rejection_reply'); - if (!empty($sRejectionReply) && $oRawEmail) + $sRejectionReplySubject = $this->Get('unknown_caller_rejection_reply_subject'); + if ((utils::IsNotNullOrEmptyString($sRejectionReply) || utils::IsNotNullOrEmptyString($sRejectionReplySubject)) && $oRawEmail) { - $sReplySubject = '[iTop] '.$oEmail->sSubject.' - '.$this->sLastError; + $aPlaceholders = [ + '$subject$', + '$senderEmail$' + ]; + $aReplacement = [ + $oEmail->sSubject, + $oEmail->sCallerEmail + ]; + if (utils::IsNullOrEmptyString($sRejectionReplySubject)){ + $sRejectionReplySubject = '[iTop] '.$oEmail->sSubject.' - '.$this->sLastError; + } else { + $sRejectionReplySubject = str_replace($aPlaceholders, $aReplacement, $sRejectionReplySubject); + } + $sRejectionReply = str_replace($aPlaceholders, $aReplacement, $sRejectionReply); $sReplyBody = str_replace("\n", "
", $sRejectionReply); $sReplyTo = $oEmail->sCallerEmail; $aTo = $oRawEmail->GetTo(); $sReplyFrom = $aTo[0]['email']; - $this->Trace("From: ".$sReplyFrom."\nTo: ".$sReplyTo."\n".$sReplySubject."\n\n".$sReplyBody); - $oRawEmail->SendAsAttachment($sReplyTo, $sReplyFrom, $sReplySubject, $sReplyBody); + $this->Trace("From: ".$sReplyFrom."\nTo: ".$sReplyTo."\n".$sRejectionReplySubject."\n\n".$sReplyBody); + $oRawEmail->SendAsAttachment($sReplyTo, $sReplyFrom, $sRejectionReplySubject, $sReplyBody); $this->sLastError .= " - Replied to sender on ".date('r'); } @@ -1469,6 +1578,11 @@ EOF 30 + + + + 20 + 40 @@ -1486,12 +1600,33 @@ EOF + + 30 + + + 40 + + + 50 + + + 60 + + + + + + + - 20 + 10 10 + + 14 + 15 diff --git a/dictionaries/cs.dict.itop-standard-email-synchro.php b/dictionaries/cs.dict.itop-standard-email-synchro.php index 2138b4e..7c1c7ca 100644 --- a/dictionaries/cs.dict.itop-standard-email-synchro.php +++ b/dictionaries/cs.dict.itop-standard-email-synchro.php @@ -20,6 +20,22 @@ 'Class:MailInboxStandard/Attribute:behavior/Value:both' => 'Create or Update Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:create_only' => 'Create new Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:update_only' => 'Update existing Tickets~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail as in error~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket~~', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.~~', + + 'Class:MailInboxStandard/Attribute:caller_default_values' => 'New Person\'s Default Values~~', 'Class:MailInboxStandard/Attribute:caller_default_values+' => 'Provide a value for all mandatory fields of a Person, except email. Use one field initialization per line, in the format: :~~', @@ -97,12 +113,19 @@ - Reject the eMail: flag the eMail in error and reply to the sender with the content of "Unknown senders rejection reply"~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:create_contact' => 'Create a new Person~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:reject_email' => 'Reject the eMail~~', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply~~', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message', 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. -If this field is left empty, then no message is sent to unknown senders~~', +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.~~', 'MailInbox:Behavior' => 'Behavior on Incoming eMails~~', 'MailInbox:Caller' => 'Unknown Senders~~', + 'MailInbox:TicketProcessing' => 'Ticket Processing~~', + 'MailInbox:ClosedTickets' => 'Closed Tickets~~', 'MailInbox:Errors' => 'Emails in Error~~', 'MailInbox:NoSubject' => 'No subject~~', 'MailInbox:OtherContacts' => 'Behavior for Additional Contacts~~', diff --git a/dictionaries/da.dict.itop-standard-email-synchro.php b/dictionaries/da.dict.itop-standard-email-synchro.php index 2826bf7..acefe64 100644 --- a/dictionaries/da.dict.itop-standard-email-synchro.php +++ b/dictionaries/da.dict.itop-standard-email-synchro.php @@ -20,6 +20,21 @@ 'Class:MailInboxStandard/Attribute:behavior/Value:both' => 'Create or Update Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:create_only' => 'Create new Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:update_only' => 'Update existing Tickets~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail as in error~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket~~', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.~~', + 'Class:MailInboxStandard/Attribute:caller_default_values' => 'New Person\'s Default Values~~', 'Class:MailInboxStandard/Attribute:caller_default_values+' => 'Provide a value for all mandatory fields of a Person, except email. Use one field initialization per line, in the format: :~~', @@ -97,12 +112,23 @@ - Reject the eMail: flag the eMail in error and reply to the sender with the content of "Unknown senders rejection reply"~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:create_contact' => 'Create a new Person~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:reject_email' => 'Reject the eMail~~', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply~~', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message', 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. -If this field is left empty, then no message is sent to unknown senders~~', +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.~~', 'MailInbox:Behavior' => 'Behavior on Incoming eMails~~', 'MailInbox:Caller' => 'Unknown Senders~~', + 'MailInbox:TicketProcessing' => 'Ticket Processing~~', + 'MailInbox:ClosedTickets' => 'Closed Tickets~~', 'MailInbox:Errors' => 'Emails in Error~~', 'MailInbox:NoSubject' => 'No subject~~', 'MailInbox:OtherContacts' => 'Behavior for Additional Contacts~~', diff --git a/dictionaries/de.dict.itop-standard-email-synchro.php b/dictionaries/de.dict.itop-standard-email-synchro.php index 1428e92..ded5bd2 100644 --- a/dictionaries/de.dict.itop-standard-email-synchro.php +++ b/dictionaries/de.dict.itop-standard-email-synchro.php @@ -20,6 +20,21 @@ 'Class:MailInboxStandard/Attribute:behavior/Value:both' => 'Tickets anlegen oder aktualisieren', 'Class:MailInboxStandard/Attribute:behavior/Value:create_only' => 'Neue Tickets anlegen', 'Class:MailInboxStandard/Attribute:behavior/Value:update_only' => 'Vorhandene Tickets aktualisieren', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail as in error~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket~~', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.~~', + 'Class:MailInboxStandard/Attribute:caller_default_values' => 'Default-Werte für neue Person', 'Class:MailInboxStandard/Attribute:caller_default_values+' => 'Geben Sie einen Wert für alle Pflichtfelder einer Person an, mit Ausnahme der E-Mail. Verwenden Sie eine Feldinitialisierung pro Zeile im folgenden Format: :', @@ -93,10 +108,15 @@ - E-Mail ablehnen: Die E-Mail als Fehler kennzeichnen und dem Absender mit dem Inhalt von „Ablehnung unbekannter Absender“ antworten', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:create_contact' => 'Neue Person anlegen', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:reject_email' => 'Mail ablehnen', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Ablehnungsnachricht bei unbekanntem Melder', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optionale Antwort an den Absender, die mit der Option „E-Mail ablehnen“ verwendet wird. -Unbekannte Absender sind E-Mail-Adressen, die mit keiner Person in '.ITOP_APPLICATION_SHORT.' übereinstimmen. -Wenn dieses Feld leer gelassen wird, wird keine Nachricht an unbekannte Absender gesendet.', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. +Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.~~', 'MailInbox:Behavior' => 'Verhalten bei eingehenden Mails', 'MailInbox:Caller' => 'Unbekannte Melder', 'MailInbox:Errors' => 'Mails mit Fehlern', diff --git a/dictionaries/en.dict.itop-standard-email-synchro.php b/dictionaries/en.dict.itop-standard-email-synchro.php index c8f0b53..f0c890b 100644 --- a/dictionaries/en.dict.itop-standard-email-synchro.php +++ b/dictionaries/en.dict.itop-standard-email-synchro.php @@ -38,6 +38,25 @@ - Create or Update: Update a matching Ticket found, otherwise create. - Create new ticket: Every new message creates a new Ticket. - Update existing ticket: Update a matching Ticket found, otherwise flag in error.', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail in error', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply' => 'Closed ticket autoreply message', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply+' => 'Optional reply to sender used in case of closed ticket. +If this field is left empty, then no message is sent in case of closed ticket. +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the message.', 'Class:MailInboxStandard/Attribute:email_storage' => 'After processing the eMail', 'Class:MailInboxStandard/Attribute:email_storage/Value:keep' => 'Keep it on the mail server', @@ -92,10 +111,15 @@ - Create a new Person: with the sender email and the "New Person\'s Default Values" - Reject the eMail: flag the eMail in error and reply to the sender with the content of "Unknown senders rejection reply"', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message', 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. -If this field is left empty, then no message is sent to unknown senders', +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.', 'Class:MailInboxStandard/Attribute:trace' => 'Debug trace', 'Class:MailInboxStandard/Attribute:trace/Value:yes' => 'Yes', @@ -140,6 +164,8 @@ 'MailInbox:Server' => 'Mailbox Configuration', 'MailInbox:Behavior' => 'Behavior on Incoming eMails', 'MailInbox:Caller' => 'Unknown Senders', + 'MailInbox:TicketProcessing' => 'Ticket Processing', + 'MailInbox:ClosedTickets' => 'Closed Tickets', 'MailInbox:Errors' => 'Emails in Error', 'MailInbox:OtherContacts' => 'Behavior for Additional Contacts', 'Menu:MailInboxes' => 'Incoming eMail Inboxes', @@ -147,4 +173,5 @@ 'MailInboxStandard:DebugTrace' => 'Debug Trace', 'MailInboxStandard:DebugTraceNotActive' => 'Activate the debug on this Inbox to see the debug trace here.', 'MailInbox:NoSubject' => 'No subject', + )); diff --git a/dictionaries/en_gb.dict.itop-standard-email-synchro.php b/dictionaries/en_gb.dict.itop-standard-email-synchro.php index 9dc650f..588368a 100644 --- a/dictionaries/en_gb.dict.itop-standard-email-synchro.php +++ b/dictionaries/en_gb.dict.itop-standard-email-synchro.php @@ -38,6 +38,21 @@ - Create or Update: Update a matching Ticket found, otherwise create. - Create new ticket: Every new message creates a new Ticket. - Update existing ticket: Update a matching Ticket found, otherwise flag in error.', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail as in error~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket~~', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.~~', + 'Class:MailInboxStandard/Attribute:email_storage' => 'After processing the eMail', 'Class:MailInboxStandard/Attribute:email_storage/Value:keep' => 'Keep it on the mail server', @@ -92,10 +107,15 @@ - Create a new Person: with the sender email and the "New Person\'s Default Values" - Reject the eMail: flag the eMail in error and reply to the sender with the content of "Unknown senders rejection reply"', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. -If this field is left empty, then no message is sent to unknown senders', +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.~~', 'Class:MailInboxStandard/Attribute:trace' => 'Debug trace', 'Class:MailInboxStandard/Attribute:trace/Value:yes' => 'Yes', diff --git a/dictionaries/es_cr.dict.itop-standard-email-synchro.php b/dictionaries/es_cr.dict.itop-standard-email-synchro.php index d629548..4b34479 100644 --- a/dictionaries/es_cr.dict.itop-standard-email-synchro.php +++ b/dictionaries/es_cr.dict.itop-standard-email-synchro.php @@ -20,6 +20,21 @@ 'Class:MailInboxStandard/Attribute:behavior/Value:both' => 'Crear or Actualizar Tickets', 'Class:MailInboxStandard/Attribute:behavior/Value:create_only' => 'Crear nuevos Tickets', 'Class:MailInboxStandard/Attribute:behavior/Value:update_only' => 'Actualizar Tickets existentes', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail as in error~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket~~', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.~~', + 'Class:MailInboxStandard/Attribute:caller_default_values' => 'Valores por Omisión para Nueva Persona', 'Class:MailInboxStandard/Attribute:caller_default_values+' => 'Provide a value for all mandatory fields of a Person, except email. Use one field initialization per line, in the format: :~~', @@ -96,10 +111,16 @@ - Reject the eMail: flag the eMail in error and reply to the sender with the content of "Unknown senders rejection reply"~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:create_contact' => 'Crear una nueva Persona', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:reject_email' => 'Rechazar el correo', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply~~', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message', 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. -If this field is left empty, then no message is sent to unknown senders~~', +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.~~', + 'MailInbox:Behavior' => 'Comportamiento de correos Entrantes', 'MailInbox:Caller' => 'Requiriente Desconocido', 'MailInbox:Errors' => 'Correos con Error', diff --git a/dictionaries/fr.dict.itop-standard-email-synchro.php b/dictionaries/fr.dict.itop-standard-email-synchro.php index a2f6106..9b682d8 100644 --- a/dictionaries/fr.dict.itop-standard-email-synchro.php +++ b/dictionaries/fr.dict.itop-standard-email-synchro.php @@ -20,6 +20,26 @@ 'Class:MailInboxStandard/Attribute:behavior/Value:both' => 'Créer ou mettre à jour un Ticket', 'Class:MailInboxStandard/Attribute:behavior/Value:create_only' => 'Créer un Ticket', 'Class:MailInboxStandard/Attribute:behavior/Value:update_only' => 'Mettre à jour un Ticket existant', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Comportement en cas de ticket fermé', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'Si le ticket correspondant à un message reçu est fermé, donne le comportement à adopter : +- Mettre le message en erreur +- Marquer le message comme traité sans mettre à jour le ticket +- Créer un nouveau ticket, +- Mettre à jour le ticket fermé. Dans ce cas, il est préférable de configurer un "Stimuli à appliquer" pour réouvrir le ticket.', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mettre le mail en erreur', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Marquer le mail comme traité', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Créer un nouveau Ticket', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Mettre à jour le Ticket', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Sujet de la réponse en cas de ticket fermé', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'Si aucun sujet n\'est renseigné, le sujet par défaut sera :: "Re:$subject$" +Vous pouvez utiliser les placeholders $subject$, $senderName$, $senderFirstName$ et $senderEmail$ dans le sujet du mail.', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply' => 'Réponse en cas de ticket fermé', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply+' => 'Auto reply optionnel en cas de ticket fermé. +Si le champ est vide, aucun message ne sera envoyé en cas de ticket fermé +Vous pouvez utiliser les placeholders $subject$, $senderName$, $senderFirstName$ et $senderEmail$ dans le message.', + 'Class:MailInboxStandard/Attribute:caller_default_values' => 'Valeurs par défaut pour la nouvelle Personne', 'Class:MailInboxStandard/Attribute:caller_default_values+' => 'Fournir une valeur pour tous les champs obligatoires de la Personne, sauf l\'email. Un champ par ligne, au format :', @@ -97,12 +117,18 @@ - Rejeter l\'eMail : ce qui le marquera en erreur et répondra avec le contenu du champ \'Réponse aux expéditeurs inconnus\'.', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:create_contact' => 'Créer une nouvelle Personne', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:reject_email' => 'Rejeter l\'eMail', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Sujet de la réponse aux expéditeurs inconnus', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'Si aucun sujet n\'est renseigné, le sujet par défaut sera : "[iTop]$subject$ - Unknown caller ($senderEmail$)". +Vous pouvez utiliser les placeholders $subject$ et $senderEmail$ dans le sujet du mail de réponse.', 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Réponse aux expéditeurs inconnus', 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Ce champ optionnel spécifie le message à envoyer aux expéditeurs inconnus. Un expéditeur inconnu est celui dont l\'adresse mail ne correspond à aucune Personne dans '.ITOP_APPLICATION_SHORT.'. -Si ce champ est laissé vide, alors aucune réponse ne leur est envoyée.', +Si ce champ est laissé vide, alors aucune réponse ne leur est envoyée. +Vous pouvez utiliser les placeholders $subject$ et $senderEmail$ dans le message.', 'MailInbox:Behavior' => 'Comportement', 'MailInbox:Caller' => 'Contacts inconnus', + 'MailInbox:TicketProcessing' => 'Traitement des tickets', + 'MailInbox:ClosedTickets' => 'Tickets fermés', 'MailInbox:Errors' => 'eMails en erreur', 'MailInbox:NoSubject' => 'Pas de sujet', 'MailInbox:OtherContacts' => 'Contacts Additionnels', diff --git a/dictionaries/hu.dict.itop-standard-email-synchro.php b/dictionaries/hu.dict.itop-standard-email-synchro.php index aabb0e7..4fe5705 100644 --- a/dictionaries/hu.dict.itop-standard-email-synchro.php +++ b/dictionaries/hu.dict.itop-standard-email-synchro.php @@ -20,6 +20,21 @@ 'Class:MailInboxStandard/Attribute:behavior/Value:both' => 'Create or Update Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:create_only' => 'Create new Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:update_only' => 'Update existing Tickets~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail as in error~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket~~', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.~~', + 'Class:MailInboxStandard/Attribute:caller_default_values' => 'New Person\'s Default Values~~', 'Class:MailInboxStandard/Attribute:caller_default_values+' => 'Provide a value for all mandatory fields of a Person, except email. Use one field initialization per line, in the format: :~~', @@ -97,12 +112,20 @@ - Reject the eMail: flag the eMail in error and reply to the sender with the content of "Unknown senders rejection reply"~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:create_contact' => 'Create a new Person~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:reject_email' => 'Reject the eMail~~', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply~~', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message', 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. -If this field is left empty, then no message is sent to unknown senders~~', +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.~~', 'MailInbox:Behavior' => 'Behavior on Incoming eMails~~', 'MailInbox:Caller' => 'Unknown Senders~~', + 'MailInbox:TicketProcessing' => 'Ticket Processing~~', + 'MailInbox:ClosedTickets' => 'Closed Tickets~~', 'MailInbox:Errors' => 'Emails in Error~~', 'MailInbox:NoSubject' => 'No subject~~', 'MailInbox:OtherContacts' => 'Behavior for Additional Contacts~~', diff --git a/dictionaries/it.dict.itop-standard-email-synchro.php b/dictionaries/it.dict.itop-standard-email-synchro.php index 035ac86..b669ba3 100644 --- a/dictionaries/it.dict.itop-standard-email-synchro.php +++ b/dictionaries/it.dict.itop-standard-email-synchro.php @@ -20,6 +20,21 @@ 'Class:MailInboxStandard/Attribute:behavior/Value:both' => 'Create or Update Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:create_only' => 'Create new Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:update_only' => 'Update existing Tickets~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail as in error~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket~~', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.~~', + 'Class:MailInboxStandard/Attribute:caller_default_values' => 'New Person\'s Default Values~~', 'Class:MailInboxStandard/Attribute:caller_default_values+' => 'Provide a value for all mandatory fields of a Person, except email. Use one field initialization per line, in the format: :~~', @@ -97,12 +112,20 @@ - Reject the eMail: flag the eMail in error and reply to the sender with the content of "Unknown senders rejection reply"~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:create_contact' => 'Create a new Person~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:reject_email' => 'Reject the eMail~~', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply~~', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message', 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. -If this field is left empty, then no message is sent to unknown senders~~', +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.~~', + 'MailInbox:Behavior' => 'Behavior on Incoming eMails~~', 'MailInbox:Caller' => 'Unknown Senders~~', + 'MailInbox:TicketProcessing' => 'Ticket Processing~~', + 'MailInbox:ClosedTickets' => 'Closed Tickets~~', 'MailInbox:Errors' => 'Emails in Error~~', 'MailInbox:NoSubject' => 'No subject~~', 'MailInbox:OtherContacts' => 'Behavior for Additional Contacts~~', diff --git a/dictionaries/ja.dict.itop-standard-email-synchro.php b/dictionaries/ja.dict.itop-standard-email-synchro.php index f144e5c..d8ae6c9 100644 --- a/dictionaries/ja.dict.itop-standard-email-synchro.php +++ b/dictionaries/ja.dict.itop-standard-email-synchro.php @@ -20,6 +20,21 @@ 'Class:MailInboxStandard/Attribute:behavior/Value:both' => 'Create or Update Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:create_only' => 'Create new Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:update_only' => 'Update existing Tickets~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail as in error~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket~~', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.~~', + 'Class:MailInboxStandard/Attribute:caller_default_values' => 'New Person\'s Default Values~~', 'Class:MailInboxStandard/Attribute:caller_default_values+' => 'Provide a value for all mandatory fields of a Person, except email. Use one field initialization per line, in the format: :~~', @@ -97,12 +112,20 @@ - Reject the eMail: flag the eMail in error and reply to the sender with the content of "Unknown senders rejection reply"~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:create_contact' => 'Create a new Person~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:reject_email' => 'Reject the eMail~~', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply~~', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message', 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. -If this field is left empty, then no message is sent to unknown senders~~', +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.~~', + 'MailInbox:Behavior' => 'Behavior on Incoming eMails~~', 'MailInbox:Caller' => 'Unknown Senders~~', + 'MailInbox:TicketProcessing' => 'Ticket Processing~~', + 'MailInbox:ClosedTickets' => 'Closed Tickets~~', 'MailInbox:Errors' => 'Emails in Error~~', 'MailInbox:NoSubject' => 'No subject~~', 'MailInbox:OtherContacts' => 'Behavior for Additional Contacts~~', diff --git a/dictionaries/nl.dict.itop-standard-email-synchro.php b/dictionaries/nl.dict.itop-standard-email-synchro.php index 3baa272..d085f84 100644 --- a/dictionaries/nl.dict.itop-standard-email-synchro.php +++ b/dictionaries/nl.dict.itop-standard-email-synchro.php @@ -20,6 +20,21 @@ 'Class:MailInboxStandard/Attribute:behavior/Value:both' => 'Create or Update Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:create_only' => 'Create new Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:update_only' => 'Update existing Tickets~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail as in error~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket~~', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.~~', + 'Class:MailInboxStandard/Attribute:caller_default_values' => 'New Person\'s Default Values~~', 'Class:MailInboxStandard/Attribute:caller_default_values+' => 'Provide a value for all mandatory fields of a Person, except email. Use one field initialization per line, in the format: :~~', @@ -97,12 +112,19 @@ - Reject the eMail: flag the eMail in error and reply to the sender with the content of "Unknown senders rejection reply"~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:create_contact' => 'Create a new Person~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:reject_email' => 'Reject the eMail~~', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply~~', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message', 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. -If this field is left empty, then no message is sent to unknown senders~~', +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.~~', 'MailInbox:Behavior' => 'Behavior on Incoming eMails~~', 'MailInbox:Caller' => 'Unknown Senders~~', + 'MailInbox:TicketProcessing' => 'Ticket Processing~~', + 'MailInbox:ClosedTickets' => 'Closed Tickets~~', 'MailInbox:Errors' => 'Emails in Error~~', 'MailInbox:NoSubject' => 'No subject~~', 'MailInbox:OtherContacts' => 'Behavior for Additional Contacts~~', diff --git a/dictionaries/pt_br.dict.itop-standard-email-synchro.php b/dictionaries/pt_br.dict.itop-standard-email-synchro.php index c57022f..09cb9cf 100644 --- a/dictionaries/pt_br.dict.itop-standard-email-synchro.php +++ b/dictionaries/pt_br.dict.itop-standard-email-synchro.php @@ -20,6 +20,21 @@ 'Class:MailInboxStandard/Attribute:behavior/Value:both' => 'Create or Update Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:create_only' => 'Create new Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:update_only' => 'Update existing Tickets~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail as in error~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket~~', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.~~', + 'Class:MailInboxStandard/Attribute:caller_default_values' => 'New Person\'s Default Values~~', 'Class:MailInboxStandard/Attribute:caller_default_values+' => 'Provide a value for all mandatory fields of a Person, except email. Use one field initialization per line, in the format: :~~', @@ -97,12 +112,19 @@ - Reject the eMail: flag the eMail in error and reply to the sender with the content of "Unknown senders rejection reply"~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:create_contact' => 'Create a new Person~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:reject_email' => 'Reject the eMail~~', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply~~', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message', 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. -If this field is left empty, then no message is sent to unknown senders~~', +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.~~', 'MailInbox:Behavior' => 'Behavior on Incoming eMails~~', 'MailInbox:Caller' => 'Unknown Senders~~', + 'MailInbox:TicketProcessing' => 'Ticket Processing~~', + 'MailInbox:ClosedTickets' => 'Closed Tickets~~', 'MailInbox:Errors' => 'Emails in Error~~', 'MailInbox:NoSubject' => 'No subject~~', 'MailInbox:OtherContacts' => 'Behavior for Additional Contacts~~', diff --git a/dictionaries/ru.dict.itop-standard-email-synchro.php b/dictionaries/ru.dict.itop-standard-email-synchro.php index 8a3ef89..6f449bc 100644 --- a/dictionaries/ru.dict.itop-standard-email-synchro.php +++ b/dictionaries/ru.dict.itop-standard-email-synchro.php @@ -21,6 +21,21 @@ 'Class:MailInboxStandard/Attribute:behavior/Value:both' => 'Создать или обновить тикет', 'Class:MailInboxStandard/Attribute:behavior/Value:create_only' => 'Создать новый тикет', 'Class:MailInboxStandard/Attribute:behavior/Value:update_only' => 'Обновить существующий тикета', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail as in error~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket~~', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.~~', + 'Class:MailInboxStandard/Attribute:caller_default_values' => 'Значения по умолчанию для новой Персоны', 'Class:MailInboxStandard/Attribute:caller_default_values+' => 'Provide a value for all mandatory fields of a Person, except email. Use one field initialization per line, in the format: :~~', @@ -97,10 +112,15 @@ - Reject the eMail: flag the eMail in error and reply to the sender with the content of "Unknown senders rejection reply"~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:create_contact' => 'Создать новую Персону', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:reject_email' => 'Отклонить сообщение', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply~~', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message', 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. -If this field is left empty, then no message is sent to unknown senders~~', +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.~~', 'MailInbox:Behavior' => 'При входящем сообщении', 'MailInbox:Caller' => 'Неизвестный отправитель', 'MailInbox:Errors' => 'Сообщение с ошибкой', diff --git a/dictionaries/sk.dict.itop-standard-email-synchro.php b/dictionaries/sk.dict.itop-standard-email-synchro.php index 7db3feb..e197d0e 100644 --- a/dictionaries/sk.dict.itop-standard-email-synchro.php +++ b/dictionaries/sk.dict.itop-standard-email-synchro.php @@ -20,6 +20,21 @@ 'Class:MailInboxStandard/Attribute:behavior/Value:both' => 'Create or Update Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:create_only' => 'Create new Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:update_only' => 'Update existing Tickets~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail as in error~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket~~', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.~~', + 'Class:MailInboxStandard/Attribute:caller_default_values' => 'New Person\'s Default Values~~', 'Class:MailInboxStandard/Attribute:caller_default_values+' => 'Provide a value for all mandatory fields of a Person, except email. Use one field initialization per line, in the format: :~~', @@ -97,12 +112,19 @@ - Reject the eMail: flag the eMail in error and reply to the sender with the content of "Unknown senders rejection reply"~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:create_contact' => 'Create a new Person~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:reject_email' => 'Reject the eMail~~', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply~~', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject~~', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.~~', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message~~', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail~~”. Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. -If this field is left empty, then no message is sent to unknown senders~~', +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.', 'MailInbox:Behavior' => 'Behavior on Incoming eMails~~', 'MailInbox:Caller' => 'Unknown Senders~~', + 'MailInbox:TicketProcessing' => 'Ticket Processing~~', + 'MailInbox:ClosedTickets' => 'Closed Tickets~~', 'MailInbox:Errors' => 'Emails in Error~~', 'MailInbox:NoSubject' => 'No subject~~', 'MailInbox:OtherContacts' => 'Behavior for Additional Contacts~~', diff --git a/dictionaries/tr.dict.itop-standard-email-synchro.php b/dictionaries/tr.dict.itop-standard-email-synchro.php index 23d6657..eb1f18e 100644 --- a/dictionaries/tr.dict.itop-standard-email-synchro.php +++ b/dictionaries/tr.dict.itop-standard-email-synchro.php @@ -20,6 +20,21 @@ 'Class:MailInboxStandard/Attribute:behavior/Value:both' => 'Create or Update Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:create_only' => 'Create new Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:update_only' => 'Update existing Tickets~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail as in error~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket~~', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.~~', + 'Class:MailInboxStandard/Attribute:caller_default_values' => 'New Person\'s Default Values~~', 'Class:MailInboxStandard/Attribute:caller_default_values+' => 'Provide a value for all mandatory fields of a Person, except email. Use one field initialization per line, in the format: :~~', @@ -97,12 +112,19 @@ - Reject the eMail: flag the eMail in error and reply to the sender with the content of "Unknown senders rejection reply"~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:create_contact' => 'Create a new Person~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:reject_email' => 'Reject the eMail~~', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply~~', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message', 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. -If this field is left empty, then no message is sent to unknown senders~~', +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.~~', 'MailInbox:Behavior' => 'Behavior on Incoming eMails~~', 'MailInbox:Caller' => 'Unknown Senders~~', + 'MailInbox:TicketProcessing' => 'Ticket Processing~~', + 'MailInbox:ClosedTickets' => 'Closed Tickets~~', 'MailInbox:Errors' => 'Emails in Error~~', 'MailInbox:NoSubject' => 'No subject~~', 'MailInbox:OtherContacts' => 'Behavior for Additional Contacts~~', diff --git a/dictionaries/zh_cn.dict.itop-standard-email-synchro.php b/dictionaries/zh_cn.dict.itop-standard-email-synchro.php index ed01d82..ac8da8f 100644 --- a/dictionaries/zh_cn.dict.itop-standard-email-synchro.php +++ b/dictionaries/zh_cn.dict.itop-standard-email-synchro.php @@ -20,6 +20,21 @@ 'Class:MailInboxStandard/Attribute:behavior/Value:both' => 'Create or Update Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:create_only' => 'Create new Tickets~~', 'Class:MailInboxStandard/Attribute:behavior/Value:update_only' => 'Update existing Tickets~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior' => 'Behavior in case of closed ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior+' => 'In case of an update, it provides the behavior if the ticket is closed: +- Mark the mail as in error +- Mark the mail as processed, without updating the closed ticket +- Create a new ticket +- Update existing ticket. In this case, it\'s preferable to configure a "stimulus to apply" to reopen ticket.~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:error' => 'Mark the mail as in error~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:process' => 'Mark the mail as processed~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:new_ticket' => 'Create a new Ticket~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_behavior/Value:update_ticket' => 'Update the Ticket~~', + + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject' => 'Closed ticket autoreply subject~~', + 'Class:MailInboxStandard/Attribute:closed_ticket_reply_subject+' => 'If no subject is provided, then the default subject will be: "Re:$subject$" +You can use the following placeholders : $subject$, $senderName$, $senderFirstName$ and $senderEmail$ in the email subject.~~', + 'Class:MailInboxStandard/Attribute:caller_default_values' => 'New Person\'s Default Values~~', 'Class:MailInboxStandard/Attribute:caller_default_values+' => 'Provide a value for all mandatory fields of a Person, except email. Use one field initialization per line, in the format: :~~', @@ -97,12 +112,19 @@ - Reject the eMail: flag the eMail in error and reply to the sender with the content of "Unknown senders rejection reply"~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:create_contact' => 'Create a new Person~~', 'Class:MailInboxStandard/Attribute:unknown_caller_behavior/Value:reject_email' => 'Reject the eMail~~', - 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply~~', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject' => 'Unknown senders autoreply subject', + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply_subject+' => 'If no subject is provided, then the default subject will be: "[iTop]$subject$ - Unknown caller ($senderEmail$)" +You can use the following placeholders : $subject$ and $senderEmail$ in the email subject.', + + 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply' => 'Unknown senders rejection reply message', 'Class:MailInboxStandard/Attribute:unknown_caller_rejection_reply+' => 'Optional reply to sender used with option “Reject the eMail”. Unknown senders are email addresses which do not correspond to any Person in '.ITOP_APPLICATION_SHORT.'. -If this field is left empty, then no message is sent to unknown senders~~', +If this field is left empty, then no message is sent to unknown senders +You can use the following placeholders : $subject$ and $senderEmail$ in the message.~~', 'MailInbox:Behavior' => 'Behavior on Incoming eMails~~', 'MailInbox:Caller' => 'Unknown Senders~~', + 'MailInbox:TicketProcessing' => 'Ticket Processing~~', + 'MailInbox:ClosedTickets' => 'Closed Tickets~~', 'MailInbox:Errors' => 'Emails in Error~~', 'MailInbox:NoSubject' => 'No subject~~', 'MailInbox:OtherContacts' => 'Behavior for Additional Contacts~~',